I purchased ClickConnector to check if it can be a replacement for LiveAgent(One of the Best Appsumo Deals I've purchased and am still using) since I need more agents and had a very disappointing experience. While I understand they may have had a reason to suspend my account, their communication and support were severely lacking.

Account Suspension:

My account was suspended with no prior notification or explanation. It took contacting support to even discover the issue, which we resolved within a few hours. However, despite contacting ClickConnector a week ago, my account remains suspended with no updates.

Poor Support:

The slow response times were unacceptable. It took ClickConnector 2-3 days to respond to my initial inquiries, and even after a week, my account is still unavailable. This lack of urgency would have significantly impacted my ability to support customers if I had switched from LiveAgent.

Functionality and Documentation:

Beyond the suspension issue, ClickConnector itself had several problems. Features malfunctioned, configuration proved difficult, and crucial functionalities like ticket wrapping and tag usage were unclear or non-functional.

The provided documentation, consisting mainly of high-level videos, offered little help for detailed troubleshooting. The knowledge base search proved ineffective in locating necessary information.

Conclusion:

ClickConnector's lack of transparency regarding account suspension, coupled with their poor communication and inadequate support, make them a risky choice. The limited functionality and poor documentation add to the problems. If you value responsive customer support and a well-functioning platform, I strongly recommend looking elsewhere.