I have been using click connector in it has my social media messages coming in, but have not been able to get the email channels working. Been waiting for things to get better, but I'm still using my original customer service platform as I have never been able to get click connector fully up and running and it doesn't do me any good to only have half of it working and need to use two platforms. Been waiting for over a month for support to answer a question and help fix the issue. The documentation doesn't help when problems occur. Can't recommend at this point in time. It would be a great product if they get the bugs worked out and the customer service would answer.