Clickiny Questions

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Q: Default Country Code

Nice app, I've taken Tier 4. Could we amend the default country code for mobile please, 90% of mine are UK based.

categoryxPLUSDec 21, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Edited Dec 22, 2024

A: Hello,

There's been a new update. You can now set the Default Country Code for a form under the form settings.

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Q: Branded Link?

Hi,what is branded link in Tier2?does branded link mean allowing us to use our custom domain?And what is collaborator?is collaborator same with chat agent?

103619953655553785497PLUSFeb 10, 2025
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Founder Team
Contact_Clickiny

Contact_Clickiny

Feb 10, 2025

A: Hello,
Branded links is to customize the forms links if you don't have a custom domain tied to the form. Tier 2 also covers custom domains. So, you can use either.

Collaborator means an additional person on your account. You can give this collaborator different roles, depending on what you want them to do for you.

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Q: Have White Label option?

Hi, Have White Label option?

RobertDesignJan 16, 2025
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Founder Team
Contact_Clickiny

Contact_Clickiny

Jan 16, 2025

A: Hi, thank you for reaching out! Unfortunately, we do not currently offer a white-label option. If there's anything else we can assist you with, feel free to let us know!

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Q: Is the form CNAME already available?

hakJan 13, 2025
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Founder Team
Contact_Clickiny

Contact_Clickiny

Jan 13, 2025

A: Hello, we have an update scheduled for Thursday. Custom domains (CNAME) amongst other things, will go live then. Watch out for it.

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Q: How do you store the data of businesses or companies that use your platform?

Do you comply with all privacy regulations and 0% sales of data? How do you use WhatsApp data from each business? I ask because there is another website with a similar service in APPSUMO that uses business data to put it on its platform without authorization.

testersumoEdited Jan 7, 2025
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Founder Team
Contact_Clickiny

Contact_Clickiny

Jan 7, 2025

A: Thanks for asking!

We take privacy seriously and follow all regulations like GDPR and CCPA. Your data is stored securely, and we never sell or share it—100% zero data sharing. Everything you share with us is used only to provide and improve our services.

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Q: In Tier 4, does "160 Forms" mean that I can only assign 160 different WhatsApp numbers?

In Tier 4, does "160 Forms" mean that I can only assign 160 different WhatsApp numbers to 160 of my employees so that each one receives the respective message according to each request?

RobertDesignEdited Jan 4, 2025
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Founder Team
Contact_Clickiny

Contact_Clickiny

Jan 4, 2025

A: Yes, it means you can assign 160 whatsApp numbers to 160 forms. You can reach it out to us at contact@clickiny.com if you require assistance in setting up a structure that suits your business needs.

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Q: What are the details about the team? Size of the team? MRR of the company? Outlook for the future?

jjrumanDec 30, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 31, 2024

A: Team is composed of 3 people. We don't share our MRR publicly, but we can assure you the company will be running fine for a long time.

Outlook for the future? Here's our product roadmap: https://clickiny.com/product-roadmap/

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Q: Is there a way to get the data to link to another program with webhooks (like Zapier would help connect)?

jjrumanDec 30, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 31, 2024

A: Not yet. It is part of our future updates.

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Q: WhatsAPP group chats

I need clarification of how this works. We are a luxury travel agency that uses WhatsApp to connect with our on-field team members and the travellers. We usually start two group per trip - 1st group is for service providers (our team and the local service providers (drivers, tour-guides, etc) to interact during the trip. The 2nd for everyone listed before AND Travelers.

So my understanding is we can use the forms to have everyone enter their WhatsApp numbers - Q1 can the forms be prepoluated with info - ie trip name? Can you tell me more about the group chatting features, Q2 how does the routing to internal staff members works; Q3 will this allow for easy multiple group creation - 2 per trip? Q4 how do you see this working for the scenario we are talking about?

tocaPLUSDec 28, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 28, 2024

A: Q1: Yes. You can populate the form with info.
Q2: You add the staff details and availability, and the customer initiates the chat with the staff that fits their need.
Q3: I will need more details on this.
Q4: This scenario can be setup with Clickiny.

Reach out to us at contact@clickiny.com, and let's see how we can setup this solution for you.

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Q: Is it possible to use this app without connecting to the website?

thula3PLUSDec 28, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 28, 2024

A: Yes. The forms can be used without a website.

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Q: Any videos ?

Hello, do you have any videos to show the product a little more clearly? Because I find it hard to buy without really knowing what you can do with it. For example, when it comes to bookings, there's very little information. I can't understand how a calendar can be integrated into whatsapp?

Micha_fDec 23, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 24, 2024

A: Hello, the booking and forms works just like any other. The WhatsApp part is for businesses that deal with real-time conversations/commerce as their mode of operation. Here's a video that shows how the forms operate: https://youtu.be/0TzqVlOLO1w

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Q: What does forms mean, per month or fixed?

What does forms mean, per month or fixed - if fixed, can one delete old forms to regain the allowance?

octococonutDec 23, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 24, 2024

A: Fixed. Yes, one can delete old forms and regain allowance.

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Q: Whatsapp number meta parntner

Hello,
Do you need to subscribe to the meta partnet thing? to use whatsapp like this?

114166729016687337438Dec 19, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 19, 2024

A: Hello,

No, you don't.

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Q: Funtionality and Integration

Hi there!

Looks like a cool product. :)

I just tried on the free account to submit images and videos without success. Is it because it is a free account? How should it work?

Are you planning on integrating results natively to Google Sheets?

Thanks.

Sumoling-brandzPLUSDec 19, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 19, 2024

A: Hello,

The image and video features we have at the moment are for you to showcase your products and services, so it wouldn't be possible to see them in your submission data. What you're asking for is, a file upload functionality for your customers, which we're currently working on (watch out for it's release).

As for your second question about Google Sheets; Yes, we have that planned, as it is a commonly requested feature.

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Q: Agency Account

Well well well... another question:

Is it within the plans to create a White Label Agency Account?

Thanks again.

Sumoling-brandzPLUSDec 19, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 19, 2024

A: No, we don't have a Plan for White Labelling. However, the higher tiers do cover teams (Agencies). If you need additional requirements for your agency, reach out at contact@clickiny.com, and we will see how we can meet your needs.

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Q: Unlimited Forms

Hi again!

Could you please condier adding a Tier for unlimited Forms? Or maybe increase Tier 4 to unlimited?

Thanks.

Sumoling-brandzPLUSDec 19, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 19, 2024

A: Hello,

Sorry, This does not fit into our business model at the moment.

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Q: Message Customization

Will we be able to customize form answers with Bold, Spaces, custom text, Empty Rows, emoticons and Placeholders?

Thanks.

Sumoling-brandzPLUSDec 19, 2024
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Q: I don't need Whatsapp API for Clickny. Is that correct?

InnovativeMaxPLUSDec 18, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Edited Dec 18, 2024

A: Correct. You don't need WhatsApp API for Clickiny.

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Q: Multiple Branded links for forms?

InnovativeMaxPLUSDec 18, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 18, 2024

A: It gives you the option to give your form a unique name. e.g instead of forms.clickiny.com/err7unr (form identifier) , it becomes forms.clickiny.com/yourBrandName.

Ps. We will also be rolling out an option for linking a domain/subdomain to forms soon.

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Q: Can we create a form that includes all the fields for an Avatar video service? Please confirm.

1. Can I create a text selection field for users to choose the text they want to upload?
2. Is it possible to include a multiple-choice field for users to select the gender of the Avatar?
3. Can I add a field for users to choose the ethnicity of the Avatar?
4. How can I set up fields for users to specify an age range, including options for "How young" and "How old"?
5. Is there a way to allow users to select an Avatar from a list that includes 60+ images?
6. Can I incorporate a file upload field for users to submit a facial photo of their chosen Avatar?
7. Can users upload music & video files?
8. Which tier is best for this and why?

Thank you for your assistance!

Honest_App_ReviewsPLUSDec 17, 2024
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Founder Team
Contact_Clickiny

Contact_Clickiny

Dec 18, 2024

A: Hello,

1. Yes, there's a text input field
2. Yes, there's a multiple-choice option in the form builder.
3. Yes. You can use a drop down field or a single choice field for this.
4. A "Scale field" should handle this. Let me know if this fits your use case?
5. We're rolling out a picture selection option for the multiple choice and single choice fields later today.
6. This will be rolling out on our update on Friday.
7. You can upload video files.
8. Available on all tiers. You're only limited on the file storage as per your Tier.

Let me know if you need additional clarification.

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