Freemium Is What It Is, Paid Upgrade is Spammy and Hard To Leave
I grabbed the freemium which is what it says it is, it's good. However by signing up the paid version is pushed hard. After making payment and exploring I found that although it's a good sum of content (and I believe many people would benefit from it) it was not suitable for my business. There is a 14 day unconditional money back guarantee, however there's a challenge.
1. Navigating to the place for cancelling the subscription is a pain in the a.
2. When you finally get there, the cancellation functions has no apparent indication of the refund process, nor does it confirm whether the refund has or will happen.
3. It doesn't really appear "cancelled" as it offers you the immediate right to re-activite.
This being said contacting the team using the chat function is simple enough. I have made a request for their support to initiate the refund, and being the weekend I expect I will hear from them early next week to facilitate this. I will update here if I have not heard from them by Tuesday.
Edit: I received an email from the ClickMinded team very fast (it was hiding in junk). I'm happy with this service, I just hope they automate the flow to make it easier.
I strongly encourage the click-minded team to make a clearer path for accessing the unconditional reimbursement to increase buyer confidence.
tommyg
Dec 2, 2024Sorry you had a bad experience. If you have more feedback, send us an email at hello@clickminded.com