Hi, What is happening with your software. I have been running it successfully for over a month now. However, for the past week or so, it is unavailable to login to. Please advise asap.
Thanks, Ronan
Founder Team
Nirav_ClickMoat
Jan 8, 2026
A: Hi Ronan,
The login issue you experienced was due to a temporary server problem during our recent feature updates. This has now been fixed, and the platform is working normally.
We’ve rechecked everything on our end, and you should be able to log in and use the dashboard without any issues. If you face anything else or need support, please let me know.
I don't see how to output white label reports in my instance. Also, there is a lot in the system that says coming soon and very little knowledge base support area. Is this solution still supported as I just purchased it and want to understand the actual capabilities and real results to expect.
Founder Team
Nirav_ClickMoat
Nov 20, 2025
A: Thanks for pointing this out.
We recently upgraded ClickMoat to a new version, and we’re still uploading the support content and finishing a few screens. That’s why some areas show “coming soon.”
White-label reports are in the final stage. Our team is completing the last updates, and they will be live next week. We’re also adding weekly basic reports and more insights during the same...
Thank you Nirav, this is helpful. I however added the click tracking code on my website and it crashed the site. Is it unsteady because of the migration?
The tracking code itself is stable, so the crash shouldn’t happen under normal conditions. If your site is currently in migration or has recent changes, it’s possible there’s a conflict with caching, plugins, or theme files. Please share where you added the script and any error you saw, and we’ll check it right away. You can also email us anytime at support@clickmoat.com so we can fix this quickly
Q: Google Ads send traffic to main domain and sub-domain. How can I map both?
I don't see a way to map both domain and a sub-domain to the same Google Ads account. Our traffic goes to two places depending on the campaign. I am hoping there is a solution to that.
Founder Team
Nirav_ClickMoat
Nov 6, 2025
A: You can add the subdomain as a separate domain.
Each subdomain is treated as a new entry, so just add it under the Domains section and select the same Google Ads account.
Both will track separately but under the same Ads setup.
I purchased my ClickMoat account from Appsumo 10 days ago. I tried to connect to my Google Ads accounts, but unfortunately it is not working.
I tried to create the ticket, but unfortunately the ticket system is not working, online chat is not answering, and the email of support is not helping and answering. I just received an email regarding my issue that ClickMoat is in the middle...
Founder Team
Nirav_ClickMoat
Nov 21, 2025
A: Hi Shahab, thank you for sharing this. I’m really sorry for the trouble you faced - this is not the experience we want for any user.
Our team has already been in touch with you for the past two weeks, and your account onboarding and setup are now completed. The update we were working on is also finished, so your Google Ads connection should work fine now.
I received an email from support stating that the site issue is due to the V2 migration. However, I’m curious about the timeline for its resolution. We need a reliable and stable website to ensure that can access it without any disruptions.
Founder Team
Nirav_ClickMoat
Oct 5, 2025
A: Yes, we are currently in the process of migrating to Version 2. This update includes a new onboarding module and several important features designed to improve performance, stability, and the overall user experience.
You can now log in using your existing credentials and continue using the platform as usual. We are working to make this transition as smooth as possible for both new and existing...
Q: 502 Bad Gateway error
Hi,
What is happening with your software. I have been running it successfully for over a month now.
However, for the past week or so, it is unavailable to login to.
Please advise asap.
Thanks,
Ronan
Nirav_ClickMoat
Jan 8, 2026A: Hi Ronan,
The login issue you experienced was due to a temporary server problem during our recent feature updates. This has now been fixed, and the platform is working normally.
We’ve rechecked everything on our end, and you should be able to log in and use the dashboard without any issues. If you face anything else or need support, please let me know.
Share ClickMoat
Verified purchaser
Same here... it does not work anymore
Verified purchaser
I have been told it will be fixed in the coming day(s). Hopefully so.
This issue was related to a temporary server update during our recent feature deployment. It has now been fixed, and the platform is working normally.
Please try logging in again. If you still face any issue, let me know and I’ll personally look into it.
Q: Whitelabel Reports and Lots Missing
I don't see how to output white label reports in my instance. Also, there is a lot in the system that says coming soon and very little knowledge base support area. Is this solution still supported as I just purchased it and want to understand the actual capabilities and real results to expect.
Nirav_ClickMoat
Nov 20, 2025A: Thanks for pointing this out.
We recently upgraded ClickMoat to a new version, and we’re still uploading the support content and finishing a few screens. That’s why some areas show “coming soon.”
White-label reports are in the final stage. Our team is completing the last updates, and they will be live next week. We’re also adding weekly basic reports and more insights during the same...
Share ClickMoat
Thank you Nirav, this is helpful. I however added the click tracking code on my website and it crashed the site. Is it unsteady because of the migration?
The tracking code itself is stable, so the crash shouldn’t happen under normal conditions. If your site is currently in migration or has recent changes, it’s possible there’s a conflict with caching, plugins, or theme files.
Please share where you added the script and any error you saw, and we’ll check it right away.
You can also email us anytime at support@clickmoat.com so we can fix this quickly
Q: Google Ads send traffic to main domain and sub-domain. How can I map both?
I don't see a way to map both domain and a sub-domain to the same Google Ads account. Our traffic goes to two places depending on the campaign. I am hoping there is a solution to that.
Nirav_ClickMoat
Nov 6, 2025A: You can add the subdomain as a separate domain.
Each subdomain is treated as a new entry, so just add it under the Domains section and select the same Google Ads account.
Both will track separately but under the same Ads setup.
Share ClickMoat
Q: Not working
Dear Support,
I purchased my ClickMoat account from Appsumo 10 days ago. I tried to connect to my Google Ads accounts, but unfortunately it is not working.
I tried to create the ticket, but unfortunately the ticket system is not working, online chat is not answering, and the email of support is not helping and answering. I just received an email regarding my issue that ClickMoat is in the middle...
Nirav_ClickMoat
Nov 21, 2025A: Hi Shahab, thank you for sharing this. I’m really sorry for the trouble you faced - this is not the experience we want for any user.
Our team has already been in touch with you for the past two weeks, and your account onboarding and setup are now completed. The update we were working on is also finished, so your Google Ads connection should work fine now.
If you face any issue again, please...
Share ClickMoat
Q: Any official plan for the V2 migration?
I received an email from support stating that the site issue is due to the V2 migration. However, I’m curious about the timeline for its resolution. We need a reliable and stable website to ensure that can access it without any disruptions.
Nirav_ClickMoat
Oct 5, 2025A: Yes, we are currently in the process of migrating to Version 2. This update includes a new onboarding module and several important features designed to improve performance, stability, and the overall user experience.
You can now log in using your existing credentials and continue using the platform as usual. We are working to make this transition as smooth as possible for both new and existing...
Share ClickMoat
Verified purchaser
However, I’m still receiving 404 errors on some pages. Additionally, the connection to the ad account is never successful.