shahab.kiarashpourQ: Not working
Dear Support,
I purchased my ClickMoat account from Appsumo 10 days ago. I tried to connect to my Google Ads accounts, but unfortunately it is not working.
I tried to create the ticket, but unfortunately the ticket system is not working, online chat is not answering, and the email of support is not helping and answering. I just received an email regarding my issue that ClickMoat is in the middle of updating, please let me know when the update will be finished, and if it takes a long time, I will ask for a refund and use the other services.
Best Regards,
Shahab
Nirav_ClickMoat
Nov 21, 2025A: Hi Shahab, thank you for sharing this. I’m really sorry for the trouble you faced - this is not the experience we want for any user.
Our team has already been in touch with you for the past two weeks, and your account onboarding and setup are now completed. The update we were working on is also finished, so your Google Ads connection should work fine now.
If you face any issue again, please message us directly and we will take care of it right away.
We truly appreciate your patience, and we are here to support you anytime