We checked our records, and your first email actually landed in our spam folder, which is why we didn’t receive it on time. Once we found it, we replied right away and also shared proof showing it was marked as spam on our end.

At that time, we were migrating our data and updating to a new build, which caused some temporary issues with the platform. Everything is now resolved, and the system is running fine.

We’ve also added a support ticket system, so you can easily submit your questions.