Hi Morningside,

I understand how alarming any ranking drop feels, especially right after signing up. Let me clarify a few points that may ease your concern.

1. Timing and SEO reality

• Search positions rarely collapse within a few days from on-page tweaks alone. Index updates normally take at least one to two weeks to show a measurable impact.
• Our logs show your ClickRank optimisations had not yet been published to Google at the time of your review, so they could not have triggered an immediate dive.

2. Support responses actually sent
• Our help-desk system shows two replies within 36 hours of your first ticket. It is possible they landed in spam or Promotions. We have now re-sent those messages and added a direct phone option so you can reach us immediately.

3. Quick recovery plan

Please log in and press Revert to Original Titles on any pages you are worried about. Changes roll back in seconds.

Share a short list of keywords or URLs where you saw drops. Our SEO lead will analyse them and send you a side-by-side ranking chart so you have hard data.

If you still prefer a refund you are fully covered by AppSumo’s 60-day guarantee and we will approve it the same day.

4. Current support status
• The July server migration is complete and ticket backlog cleared. Average first reply is now under two hours.

Your success is the best proof of ClickRank’s value, so we are keen to resolve this quickly. Once your rankings stabilise or your refund is in hand, we would appreciate you revisiting the review.

All the best,
ClickRank Team