I'm writing this after 1+ years but I still face the same issues I did from the 1st day.
- Emails do not go out. - If they go out, only half of them are sent. And dashboard shows all of them are sent out and I received replies as well.
SOOOO INACCURATE & WAYYYYY OFF.
My worst decision ever.
Support reassured me again and again, but it never improved and never worked for me.
Founder Team
clickreach
May 9, 2024
Hello Prithvi,
Thank you for reaching out and sharing your concerns. We understand how frustrating it can be when things don't go as expected, especially when you're relying on a platform like ours to achieve your goals.
We believe it is unrealistic and not a fair evaluation to say you're experiencing the same issue from the 1st day, when we've worked tireless to get all bugs under control, and we've successfully accomplished that. Keep in mind we have many many active users on the platform every day, that are using the services. That said, we recognize that each user's journey is unique, and there may be occasions where things aren't as straightforward as they could be.
We're here to help guide you through any challenges you might be facing. It's possible that there may be some aspects of the platform or the process of cold emailing that aren't entirely clear, which can happen to the best of us. We're more than willing to provide you with the support and resources you need to make the most out of our services, as we have done for some who needed support.
Let's work together to address any issues you're experiencing. We value your participation in our community and are committed to ensuring your success with our platform.
I am in search of an alternative to LemList. At 100$ per month for one sending address, I have been looking at exploring alternatives. I have contacts that are of low importance, so I am fortunate to have some ability to play around with trying alternatives.
I have now tried
Mystrika Clickreach Hexospark
Across the board, key features that are missing from all products
#1 No option to bcc each sent email. I want to be able to bcc the email to my salesforce sync email.
#2 Lemlist has a native way to sync with salesforce’s api, so it can pull the contacts natively. This is critical since it is how I manage who opts out. If I send an email in salesforce and the contact opts out, it pulls the record from the salesforce report, and thus pulls it from lemlist campaign automatically. For all 3 platforms, if someone opts out outside of the platform, I have to manually either pull the record or upload it to the universal blacklist. This is really confusing to coordinate. My current workaround that I will attempt is to hard delete the contacts from each platform respectively at the end of each campaign and then re-upload fresh from the exported SF report when I go to do a new campaign.
XXXXXXXX ClickReach - 1 out of 5 stars XXXXXXXX
This platform is currently inoperable due to the fact that it is seemingly randomly sending the same email to the same end user multiple times, in some cases up to 4x.
I have opened a support ticket as of 5/20/2023 and it has not yet been resolved. 1 star though since it is a well designed platform and I am hopeful to see if this issue can be resolved.
I am hopeful that this can be resolved or commented on and then I will be able to change the review.
Founder Team
clickreach
May 9, 2024
Hello Annie,
Thank you for reaching out to us and sharing your experience and concerns regarding LemList and the alternative platforms you have explored. We appreciate your feedback and understand the importance of finding the right solution for your needs.
Our team has been actively investigating the issue you experienced, and we have been closely monitoring your support messages. While we have seen this issue occur with specific SMTP servers on a few occasions, it is important to note that many other users send hundreds of emails per day without encountering this particular problem. We are committed to resolving this issue promptly and have already made improvements based on your feedback. We are glad to have the opportunity to address this for you.
Regarding the missing key features you mentioned, such as the option to BCC each sent email to your Salesforce sync email and the native sync with Salesforce's API, we recognize their importance. We apologize for any inconvenience caused by their absence in the platforms you've tried. Rest assured, our development team is actively working on enhancing our platform's features and integrations to meet our customers' needs more effectively.
You mentioned that you opened a support ticket on 5/20/2023, and we acknowledge that it has not been fully resolved yet. We appreciate your patience as we work diligently to address your concerns. While we strive to provide quick technical assistance, please understand that as a smaller team compared to Lemlist, our resources are more limited. However, we are committed to making improvements and supporting our users to the best of our abilities.
Regarding your experience with ClickReach and the repeated sending of the same email to the same recipient, we apologize for the frustration it has caused. We take this matter seriously, and our support team is actively working on resolving this issue as quickly as possible. We value your patience and understanding throughout this process.
We genuinely appreciate your feedback, and we are fully committed to addressing your concerns and providing you with a better experience. We will keep you updated on the progress of resolving the ClickReach issue and any advancements we make regarding the missing key features.
If there is anything else we can assist you with or if you have any further feedback or questions, please don't hesitate to reach out to us. We are here to help and are dedicated to ensuring your satisfaction.
Anything we can do to change your mind on this review we would strive for. Since positive feedback doesn't only benefit us, but brings even greater benefit to all the users on the platform especially as we are here trying our best to bring the best experience to our community.
Thank you for considering us as a potential alternative, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.
I wanted to test an email automation software and decided to test this product, and within a week, I purchased more licences and am now managing 10 email-sending accounts.
Very easy to get to grips with and great support for an questions.
Founder Team
clickreach
May 9, 2024
Thank you so much for taking the time to share your experience with our email automation software. We are thrilled to hear that our product has met your expectations and helped you achieve your goals.
It's wonderful to know that you found our software easy to navigate and get started with. We strive to provide an intuitive user experience, and your feedback reassures us that we're on the right track.
We're also delighted that our support team was able to assist you effectively. We believe that excellent customer support is a crucial aspect of any software experience, and we're glad we could address any questions or concerns you had along the way.
We truly value your business and are grateful for your trust in our product. Should you have any further questions or need any assistance, please do not hesitate to reach out. We are here to support you every step of the way.
Once again, thank you for choosing our email automation software, and we look forward to serving you in the future.
First, let's all agree that Sumolings are a tough crowd to please. While we are given a fantastic deal, we are also often the first serious round of users (a.k.a. testers) for new platforms. And we put the team and product through the wringer.
As someone who has helped developed several SaaS platforms, I empathize with the difficulty in managing through this turmoil. That said, the platforms know what they are getting into and need to be prepared for this.
When I first started using ClickReach I had a slew of issues. And not just minor ones, major ones. The only thing that kept me moving forward was the dedication and help from the support team. Yes they had/ have active issues, but they are addressing them. And most importantly they have outstanding customer service. In my experience this is what often separates the winners from the loosers.
Through the launch of this project I have watched it continue to improve and support is platform in a professional and helpful way to is users.
For this ClickReach get my 5 tacos, and respect for sticking it out. Wish you guys the best and hope you have a long future.
Founder Team
clickreach
May 9, 2024
Hello Sean,
Thank you for sharing your feedback and expressing your perspective on our platform, ClickReach. We truly appreciate your understanding of the challenges faced by SaaS platforms.
We understand that being an early user and tester can come with its fair share of hurdles and frustrations. We genuinely appreciate your patience and willingness to work with us as we navigated through those initial difficulties. It is our responsibility to be prepared and proactive in addressing any issues that arise, and we are committed to continuously improving our platform to meet the expectations of our users.
We are thrilled to hear that our support team was able to provide you with the assistance you needed during that crucial period. We strongly believe that exceptional customer service is a key differentiator in the industry, and we take pride in going above and beyond to support our users, and it is about to get much better.
It's incredibly encouraging to hear that you have witnessed our platform evolve and improve over time. We remain dedicated to enhancing the ClickReach experience and ensuring that our users have a professional and helpful support system throughout their journey with us.
Receiving your 5-taco rating means a great deal to us, and we're grateful for your respect and encouragement. We genuinely value your trust and loyalty.
Thank you for your well wishes and kind words. We are committed to providing you with a long-lasting and successful partnership. If you ever have any further feedback or need any assistance, please don't hesitate to reach out. We wish you all the best as well!
My overall experience with Clickreach has been positive so far. I've used other email outreach tools in the past, and Clickreach stands out in terms of functionality and ease of use. For this price it's still a no-brainer, especially if the little issues gets solved in the future. Email outreach tools are expensive.
Founder Team
clickreach
May 9, 2024
Hello,
Thanks kindly for your feedback and comments!
Yes, I do agree with you that is a "no-brainer" to jump on ClickReach now. We will only get better and better over time. We've only recently launched and already improving daily and weekly.
We are grateful for your review and glad you've chosen to be a part of ClickReach!
Verified purchaser
Worst
I'm writing this after 1+ years but I still face the same issues I did from the 1st day.
- Emails do not go out.
- If they go out, only half of them are sent. And dashboard shows all of them are sent out and I received replies as well.
SOOOO INACCURATE & WAYYYYY OFF.
My worst decision ever.
Support reassured me again and again, but it never improved and never worked for me.
clickreach
May 9, 2024Hello Prithvi,
Thank you for reaching out and sharing your concerns. We understand how frustrating it can be when things don't go as expected, especially when you're relying on a platform like ours to achieve your goals.
We believe it is unrealistic and not a fair evaluation to say you're experiencing the same issue from the 1st day, when we've worked tireless to get all bugs under control, and we've successfully accomplished that. Keep in mind we have many many active users on the platform every day, that are using the services. That said, we recognize that each user's journey is unique, and there may be occasions where things aren't as straightforward as they could be.
We're here to help guide you through any challenges you might be facing. It's possible that there may be some aspects of the platform or the process of cold emailing that aren't entirely clear, which can happen to the best of us. We're more than willing to provide you with the support and resources you need to make the most out of our services, as we have done for some who needed support.
Let's work together to address any issues you're experiencing. We value your participation in our community and are committed to ensuring your success with our platform.
Best regards,
Share ClickReach: Cold Email Marketing Web App
Verified purchaser
I have now tried Mystrika Clickreach Hexospark.
I am in search of an alternative to LemList. At 100$ per month for one sending address, I have been looking at exploring alternatives. I have contacts that are of low importance, so I am fortunate to have some ability to play around with trying alternatives.
I have now tried
Mystrika
Clickreach
Hexospark
Across the board, key features that are missing from all products
#1 No option to bcc each sent email. I want to be able to bcc the email to my salesforce sync email.
#2 Lemlist has a native way to sync with salesforce’s api, so it can pull the contacts natively. This is critical since it is how I manage who opts out. If I send an email in salesforce and the contact opts out, it pulls the record from the salesforce report, and thus pulls it from lemlist campaign automatically. For all 3 platforms, if someone opts out outside of the platform, I have to manually either pull the record or upload it to the universal blacklist. This is really confusing to coordinate. My current workaround that I will attempt is to hard delete the contacts from each platform respectively at the end of each campaign and then re-upload fresh from the exported SF report when I go to do a new campaign.
XXXXXXXX ClickReach - 1 out of 5 stars XXXXXXXX
This platform is currently inoperable due to the fact that it is seemingly randomly sending the same email to the same end user multiple times, in some cases up to 4x.
I have opened a support ticket as of 5/20/2023 and it has not yet been resolved.
1 star though since it is a well designed platform and I am hopeful to see if this issue can be resolved.
I am hopeful that this can be resolved or commented on and then I will be able to change the review.
clickreach
May 9, 2024Hello Annie,
Thank you for reaching out to us and sharing your experience and concerns regarding LemList and the alternative platforms you have explored. We appreciate your feedback and understand the importance of finding the right solution for your needs.
Our team has been actively investigating the issue you experienced, and we have been closely monitoring your support messages. While we have seen this issue occur with specific SMTP servers on a few occasions, it is important to note that many other users send hundreds of emails per day without encountering this particular problem. We are committed to resolving this issue promptly and have already made improvements based on your feedback. We are glad to have the opportunity to address this for you.
Regarding the missing key features you mentioned, such as the option to BCC each sent email to your Salesforce sync email and the native sync with Salesforce's API, we recognize their importance. We apologize for any inconvenience caused by their absence in the platforms you've tried. Rest assured, our development team is actively working on enhancing our platform's features and integrations to meet our customers' needs more effectively.
You mentioned that you opened a support ticket on 5/20/2023, and we acknowledge that it has not been fully resolved yet. We appreciate your patience as we work diligently to address your concerns. While we strive to provide quick technical assistance, please understand that as a smaller team compared to Lemlist, our resources are more limited. However, we are committed to making improvements and supporting our users to the best of our abilities.
Regarding your experience with ClickReach and the repeated sending of the same email to the same recipient, we apologize for the frustration it has caused. We take this matter seriously, and our support team is actively working on resolving this issue as quickly as possible. We value your patience and understanding throughout this process.
We genuinely appreciate your feedback, and we are fully committed to addressing your concerns and providing you with a better experience. We will keep you updated on the progress of resolving the ClickReach issue and any advancements we make regarding the missing key features.
If there is anything else we can assist you with or if you have any further feedback or questions, please don't hesitate to reach out to us. We are here to help and are dedicated to ensuring your satisfaction.
Anything we can do to change your mind on this review we would strive for. Since positive feedback doesn't only benefit us, but brings even greater benefit to all the users on the platform especially as we are here trying our best to bring the best experience to our community.
Thank you for considering us as a potential alternative, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.
Best regards,
Share ClickReach: Cold Email Marketing Web App
Verified purchaser
Business Development Rep
I wanted to test an email automation software and decided to test this product, and within a week, I purchased more licences and am now managing 10 email-sending accounts.
Very easy to get to grips with and great support for an questions.
clickreach
May 9, 2024Thank you so much for taking the time to share your experience with our email automation software. We are thrilled to hear that our product has met your expectations and helped you achieve your goals.
It's wonderful to know that you found our software easy to navigate and get started with. We strive to provide an intuitive user experience, and your feedback reassures us that we're on the right track.
We're also delighted that our support team was able to assist you effectively. We believe that excellent customer support is a crucial aspect of any software experience, and we're glad we could address any questions or concerns you had along the way.
We truly value your business and are grateful for your trust in our product. Should you have any further questions or need any assistance, please do not hesitate to reach out. We are here to support you every step of the way.
Once again, thank you for choosing our email automation software, and we look forward to serving you in the future.
Best regards,
Share ClickReach: Cold Email Marketing Web App
Verified purchaser
Fantastic idea and team, under active development
First, let's all agree that Sumolings are a tough crowd to please. While we are given a fantastic deal, we are also often the first serious round of users (a.k.a. testers) for new platforms. And we put the team and product through the wringer.
As someone who has helped developed several SaaS platforms, I empathize with the difficulty in managing through this turmoil. That said, the platforms know what they are getting into and need to be prepared for this.
When I first started using ClickReach I had a slew of issues. And not just minor ones, major ones. The only thing that kept me moving forward was the dedication and help from the support team. Yes they had/ have active issues, but they are addressing them. And most importantly they have outstanding customer service. In my experience this is what often separates the winners from the loosers.
Through the launch of this project I have watched it continue to improve and support is platform in a professional and helpful way to is users.
For this ClickReach get my 5 tacos, and respect for sticking it out.
Wish you guys the best and hope you have a long future.
clickreach
May 9, 2024Hello Sean,
Thank you for sharing your feedback and expressing your perspective on our platform, ClickReach. We truly appreciate your understanding of the challenges faced by SaaS platforms.
We understand that being an early user and tester can come with its fair share of hurdles and frustrations. We genuinely appreciate your patience and willingness to work with us as we navigated through those initial difficulties. It is our responsibility to be prepared and proactive in addressing any issues that arise, and we are committed to continuously improving our platform to meet the expectations of our users.
We are thrilled to hear that our support team was able to provide you with the assistance you needed during that crucial period. We strongly believe that exceptional customer service is a key differentiator in the industry, and we take pride in going above and beyond to support our users, and it is about to get much better.
It's incredibly encouraging to hear that you have witnessed our platform evolve and improve over time. We remain dedicated to enhancing the ClickReach experience and ensuring that our users have a professional and helpful support system throughout their journey with us.
Receiving your 5-taco rating means a great deal to us, and we're grateful for your respect and encouragement. We genuinely value your trust and loyalty.
Thank you for your well wishes and kind words. We are committed to providing you with a long-lasting and successful partnership. If you ever have any further feedback or need any assistance, please don't hesitate to reach out. We wish you all the best as well!
Warm regards,
Share ClickReach: Cold Email Marketing Web App
Verified purchaser
Positive experiences
My overall experience with Clickreach has been positive so far. I've used other email outreach tools in the past, and Clickreach stands out in terms of functionality and ease of use. For this price it's still a no-brainer, especially if the little issues gets solved in the future. Email outreach tools are expensive.
clickreach
May 9, 2024Hello,
Thanks kindly for your feedback and comments!
Yes, I do agree with you that is a "no-brainer" to jump on ClickReach now. We will only get better and better over time. We've only recently launched and already improving daily and weekly.
We are grateful for your review and glad you've chosen to be a part of ClickReach!
Regards,
Share ClickReach: Cold Email Marketing Web App