Fantastic idea and team, under active development
First, let's all agree that Sumolings are a tough crowd to please. While we are given a fantastic deal, we are also often the first serious round of users (a.k.a. testers) for new platforms. And we put the team and product through the wringer.
As someone who has helped developed several SaaS platforms, I empathize with the difficulty in managing through this turmoil. That said, the platforms know what they are getting into and need to be prepared for this.
When I first started using ClickReach I had a slew of issues. And not just minor ones, major ones. The only thing that kept me moving forward was the dedication and help from the support team. Yes they had/ have active issues, but they are addressing them. And most importantly they have outstanding customer service. In my experience this is what often separates the winners from the loosers.
Through the launch of this project I have watched it continue to improve and support is platform in a professional and helpful way to is users.
For this ClickReach get my 5 tacos, and respect for sticking it out.
Wish you guys the best and hope you have a long future.
clickreach
May 9, 2024Hello Sean,
Thank you for sharing your feedback and expressing your perspective on our platform, ClickReach. We truly appreciate your understanding of the challenges faced by SaaS platforms.
We understand that being an early user and tester can come with its fair share of hurdles and frustrations. We genuinely appreciate your patience and willingness to work with us as we navigated through those initial difficulties. It is our responsibility to be prepared and proactive in addressing any issues that arise, and we are committed to continuously improving our platform to meet the expectations of our users.
We are thrilled to hear that our support team was able to provide you with the assistance you needed during that crucial period. We strongly believe that exceptional customer service is a key differentiator in the industry, and we take pride in going above and beyond to support our users, and it is about to get much better.
It's incredibly encouraging to hear that you have witnessed our platform evolve and improve over time. We remain dedicated to enhancing the ClickReach experience and ensuring that our users have a professional and helpful support system throughout their journey with us.
Receiving your 5-taco rating means a great deal to us, and we're grateful for your respect and encouragement. We genuinely value your trust and loyalty.
Thank you for your well wishes and kind words. We are committed to providing you with a long-lasting and successful partnership. If you ever have any further feedback or need any assistance, please don't hesitate to reach out. We wish you all the best as well!
Warm regards,