I have now tried Mystrika Clickreach Hexospark.
I am in search of an alternative to LemList. At 100$ per month for one sending address, I have been looking at exploring alternatives. I have contacts that are of low importance, so I am fortunate to have some ability to play around with trying alternatives.
I have now tried
Mystrika
Clickreach
Hexospark
Across the board, key features that are missing from all products
#1 No option to bcc each sent email. I want to be able to bcc the email to my salesforce sync email.
#2 Lemlist has a native way to sync with salesforce’s api, so it can pull the contacts natively. This is critical since it is how I manage who opts out. If I send an email in salesforce and the contact opts out, it pulls the record from the salesforce report, and thus pulls it from lemlist campaign automatically. For all 3 platforms, if someone opts out outside of the platform, I have to manually either pull the record or upload it to the universal blacklist. This is really confusing to coordinate. My current workaround that I will attempt is to hard delete the contacts from each platform respectively at the end of each campaign and then re-upload fresh from the exported SF report when I go to do a new campaign.
XXXXXXXX ClickReach - 1 out of 5 stars XXXXXXXX
This platform is currently inoperable due to the fact that it is seemingly randomly sending the same email to the same end user multiple times, in some cases up to 4x.
I have opened a support ticket as of 5/20/2023 and it has not yet been resolved.
1 star though since it is a well designed platform and I am hopeful to see if this issue can be resolved.
I am hopeful that this can be resolved or commented on and then I will be able to change the review.
clickreach
May 9, 2024Hello Annie,
Thank you for reaching out to us and sharing your experience and concerns regarding LemList and the alternative platforms you have explored. We appreciate your feedback and understand the importance of finding the right solution for your needs.
Our team has been actively investigating the issue you experienced, and we have been closely monitoring your support messages. While we have seen this issue occur with specific SMTP servers on a few occasions, it is important to note that many other users send hundreds of emails per day without encountering this particular problem. We are committed to resolving this issue promptly and have already made improvements based on your feedback. We are glad to have the opportunity to address this for you.
Regarding the missing key features you mentioned, such as the option to BCC each sent email to your Salesforce sync email and the native sync with Salesforce's API, we recognize their importance. We apologize for any inconvenience caused by their absence in the platforms you've tried. Rest assured, our development team is actively working on enhancing our platform's features and integrations to meet our customers' needs more effectively.
You mentioned that you opened a support ticket on 5/20/2023, and we acknowledge that it has not been fully resolved yet. We appreciate your patience as we work diligently to address your concerns. While we strive to provide quick technical assistance, please understand that as a smaller team compared to Lemlist, our resources are more limited. However, we are committed to making improvements and supporting our users to the best of our abilities.
Regarding your experience with ClickReach and the repeated sending of the same email to the same recipient, we apologize for the frustration it has caused. We take this matter seriously, and our support team is actively working on resolving this issue as quickly as possible. We value your patience and understanding throughout this process.
We genuinely appreciate your feedback, and we are fully committed to addressing your concerns and providing you with a better experience. We will keep you updated on the progress of resolving the ClickReach issue and any advancements we make regarding the missing key features.
If there is anything else we can assist you with or if you have any further feedback or questions, please don't hesitate to reach out to us. We are here to help and are dedicated to ensuring your satisfaction.
Anything we can do to change your mind on this review we would strive for. Since positive feedback doesn't only benefit us, but brings even greater benefit to all the users on the platform especially as we are here trying our best to bring the best experience to our community.
Thank you for considering us as a potential alternative, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.
Best regards,