Last week It randomly started sending out reminder emails to some customers that were already marked as paid.

The chat link to speak to Clientjoy does not work or connect to anything. So I lodged a ticket.
I dont even know if it arrived as I didnt get any notification of it.
And a week later I havent received any reply either

I am thinking it is now abandonded?

I posted to your FB page as well and my post sits in "pending"

Anyone else have issues like this?