Cannot Customize Anything - Not Worth It
I purchased this deal when it was live but never got around to using it until recently. While this is a great concept, it is poorly executed and poorly supported. I contacted support because as I was setting things up, I attempted to copy the plugin's template files into a child theme in order to customize the footer - should be simple enough as most Wordpress plugins allow you to do this so that you can make your own customizations without changing core files so they don't get overwritten during updates. Much to my surprise, this is not possible with this plugin which is a huge downfall for me, and why I will probably not use this plugin at all.
Support's response:
"Thanks for trying to customize the template files! However, we no longer support this method as per our developer. Our future updates focus on the block editor, which offers more flexibility for tweaks."
Sadly disappointing considering that we don't use Gutenberg at all, and will never use it because it is the worst and most confusing UI for clients when trying to edit their site. To "box out" all other capabilities and options and to focus on "one thing" in order to make changes or "tweaks" is just bad.
Probably will just build something out ourselves using Formidable Forms and ACF Pro.