4.2
Taco ratings
Closely is appreciated for its seamless LinkedIn and email automation, robust B2B database, and responsive support. Some users have faced occasional LinkedIn account restrictions and minor bugs. With an overall rating of 4.2 and 243 reviews, Closely is a solid buy, especially with its 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Lacking API Access Despite a Blog Post Explaining How to Use It
Short review: the only way to add new contacts from outside the platform is manually. You cannot add them through the API.
Longer review: do you want to add contacts automatically? Do you want to connect B2B lead generation platforms to Closely? Do you want to track activity across your other platforms so you can align it with Closely’s actions?
For anyone who knows how to use an API, this should be basic functionality. Yet, even though this article explains in detail how to use their API, those features are simply not available.
https://blog.closelyhq.com/closely-api-integration-building-custom-solutions-for-enterprise/
I wasted hundreds of dollars, and now I have to buy SendPilot instead, because it actually lets me add contacts through the API. That way, once a contact is created in Apollo, I can automatically send it to SendPilot.
AnnaH_Closely
Mar 13, 2026Hi there,
Thank you for your feedback and for pointing this out.
You’re absolutely right that API access is an important capability. We’ve actually received similar requests from several users, and because of this demand, API functionality is already planned and scheduled to be developed in the coming month.
The article you referenced reflects functionality we’re actively working toward, and...
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Verified purchaser
Not great to be honest!
I've used a few linkedin outreach apps and wanted to lock in this deal before it ran out but didn't get around to playing with it until after xmas, and got to be honest... disappointed.
The app is fairly basic and doesn't have a lot of events/actions.
Refunded.
AlexC_Closely
Mar 4, 2026Hi there,
Thank you for trying Closely and for sharing your honest feedback - I really appreciate you taking the time.
I’m sorry to hear it felt basic from your side. We’re actually continuously expanding our events, triggers, and automation logic - especially over the past year with the addition of an enhanced campaign builder with conditional logic. We’ve also been shipping improvements around...
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Verified purchaser
Do not buy this product; it's a waste of money.
I purchased this product with the expectation of having 2 LinkedIn Seats and 2 Email Seats included. However, upon checking my account, I found that these seats were not there. Instead, the system kept prompting me to upgrade my plan!
By the time I realized this issue, it was already too late to request a refund. I had been using the LinkedIn contact email reveal feature extensively and hadn't had the chance to test the email functionality, which is why I didn't spot the problem earlier.
Moreover, the effectiveness of the LinkedIn contact emails found is only around 20%. This is incredibly inefficient and a huge waste of time. I opted for the version with 8,000 credits per month, and it has turned out to be a complete waste of my money, 289USD!
Given the sheer number of similar products available, I've decided to abandon the AppSumo platform altogether. I also plan not to renew my AppSumo Plus Membership this year. AppSumo does not protect the rights of its buyers, and I'm thoroughly fed up with this situation.
AlexC_Closely
Nov 20, 2025Hi there!
Thanks for taking the time to leave a review — we’re really sorry to hear about your experience. We definitely want to help clear this up.
Have you had a chance to reach out to our support team? If not, please share the email associated with your Closely account so we can take a closer look. When AppSumo codes are correctly redeemed, all included seats (LinkedIn + email) are activated...
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Verified purchaser
Bad Support team
It doesn’t feel like they want to support, I booked a call - a guy came and said he has to fix his network, waited for 30 minutes just to check how to use the tool and then dropped as he never showed up. same thing happened earlier - booked a demo and nobody joined the call.
AlexC_Closely
Jun 19, 2025Hi Uday,
Sorry to hear that you had such an experience. However, as far as I checked - you booked a call with our sales team member who deals only with subscription clients, not our CSM or Support team. Please contact our Support team via chat or email and they will give you the contact details of our Customer Success Manager who deals specifically with AppSumo users and will be happy to hold a...
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Verified purchaser
Good tool but no APIs
Need better integrations. Need APIs
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