Closely Reviews

I purchased this product with the expectation of having 2 LinkedIn Seats and 2 Email Seats included. However, upon checking my account, I found that these seats were not there. Instead, the system kept prompting me to upgrade my plan!
By the time I realized this issue, it was already too late to request a refund. I had been using the LinkedIn contact email reveal feature extensively and hadn't had the chance to test the email functionality, which is why I didn't spot the problem earlier.

Moreover, the effectiveness of the LinkedIn contact emails found is only around 20%. This is incredibly inefficient and a huge waste of time. I opted for the version with 8,000 credits per month, and it has turned out to be a complete waste of my money, 289USD!

Given the sheer number of similar products available, I've decided to abandon the AppSumo platform altogether. I also plan not to renew my AppSumo Plus Membership this year. AppSumo does not protect the rights of its buyers, and I'm thoroughly fed up with this situation.

It doesn’t feel like they want to support, I booked a call - a guy came and said he has to fix his network, waited for 30 minutes just to check how to use the tool and then dropped as he never showed up. same thing happened earlier - booked a demo and nobody joined the call.

Need better integrations. Need APIs

Closely has a lot of promise, but I've been struggling to get most of the functionality to work the way it is supposed to. Customer support has been very responsive, but we quickly get to a point where they need to "transfer this issue to our devs and provide you with an update as soon as we receive it."

Like most users, we want a multi-channel solution that enables LinkedIn and Email campaigns to use personalized messages for outreach. I currently have 4 outstanding support requests that I have listed the titles to below. If any of these are deal breakers for you, I would encourage you to look for a different solution at this point.

1. OPEN: Failed Custom Variable-LinkedIn Connection Request
I was "adding a note" to LinkedIn connection requests, and Closely substituted my custom variable (which showed correctly in the preview) with "custom_9483" in the actual message that was sent to a prospect. This clearly gave away I was using poor automation, and it is embarrassing.

2. OPEN: Bcc not working on sent mail from Closely
Followed the steps to set this up. Bcc's are never sent.

3. OPEN: HubSpot Integration creates duplicate entries and does not sync emails or LinkedIn messages
Integrated with HubSpot. Every campaign creates a duplicate entry, and Closely never syncs any message (email or LinkedIn) despite that option being checked.

4. OPEN: Letter case issue for built-in variables from a field in CSV
Imagine sending a message to a prospect saying "Since you are a <job_title>....". This is a common outreach strategy. When you use built-in variables, Closely will use upper case for the first letter, and then lower case for all the other letters of the value. I've tested this on company names and on job titles. If my CSV data has "CFO" as the job title, I get "Cfo" in the message; "VP" translates to "Vp". This obviously is a problem. Imagine a message that references the company name "BBC", but instead, it will say "Bbc"...it just sends the wrong impression.

I'm giving Closely 2 tacos for trying, but I would highly recommend only using it for non-personal outreach and test everything very carefully before ruining your reputation.

Alex, I'm happy to get on a call with you and demonstrate some of these bugs. I've submitted reproduction steps and screenshots with each one, so your support team and dev teams will have these as well.

I bought 10 codes, but app doesn't work well. Even simple chat feature, there are many issues.