Bought the lifetime deal, stopped working after less than 2 years — vendor unreachable. Think twice.
I'm writing this as a warning to other buyers, because I wish someone had written it before I purchased.
I bought the Closely lifetime deal on November 14, 2024 (2 codes redeemed). On May 6, 2026 — so after less than two years — the account simply stopped working: it shows "Seats available: 0" and prompts me to upgrade, even though the AppSumo LTD badge is still active. In practice, the product I paid for as "lifetime" is now unusable.
Since then: six weeks of waiting, three escalations from AppSumo support, plus my own direct emails to the vendor. The result? Zero response from Closely, on any channel. Not to AppSumo support, not to me.
Meanwhile, Closely is happily running a new promotion here on AppSumo — so new customers get attention, but existing paying ones don't.
The whole point of a lifetime deal is that the product stays accessible over time. Here it took less than a year and a half to stop working, with no one on the other side willing to fix it. If you're considering this deal, know that "lifetime" doesn't mean much here: if the vendor disappears, what you paid for disappears with them.