CloudFilt CDN WAF Questions

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Q: is your ssl reliable?

i got 3 codes and followed your very poor documentation, i also send email and two chat messages one 7 days ago, still no reply.

I have my domains on cloudflare you say in your documentation that we have to add your A record but when we do so and remove the other A record we get 502 Bad Gateway
nginx/1.18.0 (Ubuntu). I really want to use your service but you must be able to solve such issues and have better response time and guidance.

yorgokastriPLUSJul 15, 2025
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Q: Compatibility with plugins

Is CloudFilt compatible with:
- WP Security Ninja
- Modular DS
- MainWP
- SureFeedback

And other common plugins which need access to the WordPress site?

S2002Jul 15, 2025
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Q: Support Delay Is KILLING My Store — Can Someone Please Confirm What Works with Shopify?

I’ve been trying to set up CloudFilt CDN/WAF with my Shopify store, and I’m running into persistent 502 errors despite following instructions.

My storefront has been down for over 48 hours, and I’ve received only delayed responses (10–24 hrs apart) through the "live" chat. The support team’s most recent reply simply re-stated earlier instructions, despite my having followed them exactly.

I truly want this to work and am excited by the promise of your tool—but I need confirmation and assistance ASAP.

Can you please:

* Confirm whether CloudFilt actually works with standard Shopify (non-Plus) stores using only CDN/WAF and DNS changes?

* Provide clear, specific steps if something else needs to be done to restore functionality?

lizabeta74Jul 14, 2025
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Founder Team
Oumkaltoum_cloudfilt

Oumkaltoum_cloudfilt

Jul 14, 2025

A: Hello, Thank you for your message.

CloudFilt is compatible with Shopify Plus, which allows personalized management of SSL certificates and direct integration of our CDN/WAF.

However, standard Shopify (non-Plus) requires Shopify to exclusively manage SSL certificates, preventing direct interposition of our CDN/WAF. This limitation causes the persistent 502 errors you are experiencing.

To quickly restore your store, we recommend temporarily pointing your DNS back to Shopify to avoid these errors. Our team can then assist you in finding the best possible configuration for your setup.

This limitation comes from Shopify, not our solution, which remains fully functional in compatible environments.

We understand the urgency and are available to assist you personally via email or live chat.

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Q: Limiter

What’s the best way to adjust my rate limiter to prevent 429 errors behind a CDN?and what settings help reduce latency when using CDN-DE while CDN-FR (manually adjusted DNS to that IP) works better.

johan8PLUSJul 13, 2025
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Q: shared hosting

Hello. I'm interested in purchasing your software to protect my pages from constant bots, but I'm not sure if it's possible to use it on my website if it's part of shared hosting (Siteground Hosting).

I've read your answer to the following question and understand that it's something that's under development. Could you please shed some light on this? https://appsumo.com/products/cloudfilt/questions/is-cloudfilt-cdn-waf-compatible-with-sha-1391227/

In addition to the above, I'd like to know if IP addresses are automatically sent to Google Ads for exclusion?

Please answer both questions. Thank you.

Sumoling_007PLUSEdited Jul 12, 2025
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