i got 3 codes and followed your very poor documentation, i also send email and two chat messages one 7 days ago, still no reply.
I have my domains on cloudflare you say in your documentation that we have to add your A record but when we do so and remove the other A record we get 502 Bad Gateway nginx/1.18.0 (Ubuntu). I really want to use your service but you must be able to solve such issues and have better response time and guidance.
Q: Support Delay Is KILLING My Store — Can Someone Please Confirm What Works with Shopify?
I’ve been trying to set up CloudFilt CDN/WAF with my Shopify store, and I’m running into persistent 502 errors despite following instructions.
My storefront has been down for over 48 hours, and I’ve received only delayed responses (10–24 hrs apart) through the "live" chat. The support team’s most recent reply simply re-stated earlier instructions, despite my having followed them exactly.
I truly want this to work and am excited by the promise of your tool—but I need confirmation and assistance ASAP.
Can you please:
* Confirm whether CloudFilt actually works with standard Shopify (non-Plus) stores using only CDN/WAF and DNS changes?
* Provide clear, specific steps if something else needs to be done to restore functionality?
CloudFilt is compatible with Shopify Plus, which allows personalized management of SSL certificates and direct integration of our CDN/WAF.
However, standard Shopify (non-Plus) requires Shopify to exclusively manage SSL certificates, preventing direct interposition of our CDN/WAF. This limitation causes the persistent 502 errors you are experiencing.
To quickly restore your store, we recommend temporarily pointing your DNS back to Shopify to avoid these errors. Our team can then assist you in finding the best possible configuration for your setup.
This limitation comes from Shopify, not our solution, which remains fully functional in compatible environments.
We understand the urgency and are available to assist you personally via email or live chat.
Thanks for getting back to me. My biggest issue is how it has taken CloudFilt so long to give me even this basic answer. And it hasn't even come via the live chat or email, where I asked specifically about this. Repeatedly. At this point, I have very low confidence in receiving this "assistance" in any sort of timely manner.
Also, this is exactly the sort of information that should be disclosed upfront. I asked about this in this Q&A days ago. If your service is incompatible with non-Plus Shopify plans, that’s not a small footnote—it’s a critical limitation. I’ve now had over two days of total storefront downtime as a result of trusting a system that promised Shopify integration.
Q: Limiter
What’s the best way to adjust my rate limiter to prevent 429 errors behind a CDN?and what settings help reduce latency when using CDN-DE while CDN-FR (manually adjusted DNS to that IP) works better.
Hello. I'm interested in purchasing your software to protect my pages from constant bots, but I'm not sure if it's possible to use it on my website if it's part of shared hosting (Siteground Hosting).
I've read your answer to the following question and understand that it's something that's under development. Could you please shed some light on this? https://appsumo.com/products/cloudfilt/questions/is-cloudfilt-cdn-waf-compatible-with-sha-1391227/
In addition to the above, I'd like to know if IP addresses are automatically sent to Google Ads for exclusion?
Q: is your ssl reliable?
i got 3 codes and followed your very poor documentation, i also send email and two chat messages one 7 days ago, still no reply.
I have my domains on cloudflare you say in your documentation that we have to add your A record but when we do so and remove the other A record we get 502 Bad Gateway
nginx/1.18.0 (Ubuntu). I really want to use your service but you must be able to solve such issues and have better response time and guidance.
Share CloudFilt CDN WAF
Q: Compatibility with plugins
Is CloudFilt compatible with:
- WP Security Ninja
- Modular DS
- MainWP
- SureFeedback
And other common plugins which need access to the WordPress site?
Share CloudFilt CDN WAF
Q: Support Delay Is KILLING My Store — Can Someone Please Confirm What Works with Shopify?
I’ve been trying to set up CloudFilt CDN/WAF with my Shopify store, and I’m running into persistent 502 errors despite following instructions.
My storefront has been down for over 48 hours, and I’ve received only delayed responses (10–24 hrs apart) through the "live" chat. The support team’s most recent reply simply re-stated earlier instructions, despite my having followed them exactly.
I truly want this to work and am excited by the promise of your tool—but I need confirmation and assistance ASAP.
Can you please:
* Confirm whether CloudFilt actually works with standard Shopify (non-Plus) stores using only CDN/WAF and DNS changes?
* Provide clear, specific steps if something else needs to be done to restore functionality?
Oumkaltoum_cloudfilt
Jul 14, 2025A: Hello, Thank you for your message.
CloudFilt is compatible with Shopify Plus, which allows personalized management of SSL certificates and direct integration of our CDN/WAF.
However, standard Shopify (non-Plus) requires Shopify to exclusively manage SSL certificates, preventing direct interposition of our CDN/WAF. This limitation causes the persistent 502 errors you are experiencing.
To quickly restore your store, we recommend temporarily pointing your DNS back to Shopify to avoid these errors. Our team can then assist you in finding the best possible configuration for your setup.
This limitation comes from Shopify, not our solution, which remains fully functional in compatible environments.
We understand the urgency and are available to assist you personally via email or live chat.
Share CloudFilt CDN WAF
Thanks for getting back to me. My biggest issue is how it has taken CloudFilt so long to give me even this basic answer. And it hasn't even come via the live chat or email, where I asked specifically about this. Repeatedly. At this point, I have very low confidence in receiving this "assistance" in any sort of timely manner.
Also, this is exactly the sort of information that should be disclosed upfront. I asked about this in this Q&A days ago. If your service is incompatible with non-Plus Shopify plans, that’s not a small footnote—it’s a critical limitation. I’ve now had over two days of total storefront downtime as a result of trusting a system that promised Shopify integration.
Q: Limiter
What’s the best way to adjust my rate limiter to prevent 429 errors behind a CDN?and what settings help reduce latency when using CDN-DE while CDN-FR (manually adjusted DNS to that IP) works better.
Share CloudFilt CDN WAF
Q: shared hosting
Hello. I'm interested in purchasing your software to protect my pages from constant bots, but I'm not sure if it's possible to use it on my website if it's part of shared hosting (Siteground Hosting).
I've read your answer to the following question and understand that it's something that's under development. Could you please shed some light on this? https://appsumo.com/products/cloudfilt/questions/is-cloudfilt-cdn-waf-compatible-with-sha-1391227/
In addition to the above, I'd like to know if IP addresses are automatically sent to Google Ads for exclusion?
Please answer both questions. Thank you.
Share CloudFilt CDN WAF
Hello. I'm waiting for your response to make my purchasing decision.