Q: Support Goals and Standards??
Theres been alot of talk about lack of support in the questions. Can you please explain what the support goals are with CloudFilt? Is there a response standard? Is there a different tier for Appsumo LTD users? Without support, we could potentially have websites that are down for longer than is bearable which isn't long if your losing money or not making money.
inbox.guyVerified purchaser
Oumkaltoum_cloudfilt
Jul 21, 2025A: Hello, Thank you for your message.
At CloudFilt, our goal is to respond within 48 business hours, with priority given to critical issues (e.g., site downtime).
All users, including AppSumo LTD customers, receive the same level of support, with no tiered service differentiation.
The strong success of our AppSumo campaign led to a high volume of requests, which may have caused temporary delays. However, we’ve already expanded our support team to ensure smooth follow-up moving forward.
Also worth noting: this lifetime offer for a full CDN/WAF solution at this price is truly unprecedented. We’re doing everything possible to scale efficiently while maintaining reliable support.
For any assistance, feel free to reach out via email or through the live chat.