Verified purchaser
No support!
This is a really big concern for me - I submitted a chat ticket in October. No responses. I send an email this week trying to get help again, and still, no response.
I'm not sure there is actually someone managing the company - I think they took our money and are delivering the product as is with limited intention on supporting users based on the response I'm getting from them!
Eric_CloudFilt
Jun 5, 2026Thank you for taking the time to share your experience and I sincerely apologize for the frustration this has caused. You deserve a prompt and attentive response, and we clearly fell short of that.
Please know that your concerns are heard and taken seriously. Our team is very much active and committed to supporting every one of our users.
To make sure your request gets the attention it deserves right away, I'd like to personally ensure it is handled. Please reach out to us directly at [email protected], referencing this message, and we will make it a priority to get back to you as quickly as possible.
Again, we apologize for the delay and look forward to resolving this for you.