Q: Guys ..
your support seems not responsive at all, it's been 15+ hours i sent email regarding my domains CNAME but still no reply, moreover a guy gave me email support@scaleflex.com to address this issue but this email is not valid (bounced back) you must give priority support to your customers i don't think it's gonna work like this.
Mantas_Cloudimage
May 14, 2024A: Hello,
Support emails are hello@scaleflex.com and hello@cloudimage.io (the one you provided is incorrect).
Could you write us again? Probably there is a mistake since I don't see any open name requests.
B3ST
Verified purchaser
Its been 24 hours CNAME on my domains not set, come on guys you need to be fast on this .. please
Can you send me the ticket number? I cannot find anything related to your appsumo name.
Hello again and sorry regarding support. We had an integration Issue on zendesk and part of our support tickets did not sync with the email. Now all is fixed. Thank you for patience.
Verified purchaser
I don't have ticket number but Elena sent me a mail around 8 hours back then disappeared, still my CNAMEs not pointing
FernandoTWEVerified purchaser
I've been at it for a while now, and when they answer, they answer something useless. I have my review of several days of a cue and they don't activate it... I'm disappointed in their stance.