I have a question about the email as a channel feature. Can you tell me more about the specific features associated with this. I'm trying to determine if I can use this feature as lightweight email support ticket system/CRM, rather than using something like ZohoDesk or Freshdesk. My main concerns are being able to keep track of ticket threads, close them out as they are resolved and possibly some how save the sender's info, past email history, and my private notes so I know who I'm dealing with on future contact. Am I asking for too much? Hey, you came up with the whole email as a channel thing. Don't blame me for dreaming big! Haha. 😁

Thanks!