*Update (October 11):* If you're considering purchasing this, please read the Q&A section carefully. The founder has been evasive in answering key questions. In response to my review, he failed to address the most crucial issue: the disappearance of my backups.

At first glance, this platform offers great value; however, several features do not work as expected, the documentation is insufficient/with some articles and links broken, and the response time for support tickets is quite slow and disorganized.

While the chat support is fast, it is limited in handling serious issues and typically results in opening tickets that are not addressed promptly. Specifically, the WordPress Manager does not function at all for us, with chat support providing mixed responses—some acknowledging the issue and others suggesting we check for plugin conflicts.

Backups for one of our larger WordPress sites (1.6 GB) take 3.5 hours to complete, which we were informed is typical. On other cloud panels, the same site backups took between 40 to 90 seconds. Additionally, there is no API for integration with S3 storage, and it does not appear that their proprietary setup (which paid plans are very expensive for the performance) is effectively utilizing an s3 compatible configuration (maybe we are wrong) . We are not confident enough to test a restoration given the slow backup speeds. This makes it challenging to determine how useful this feature would be for managing multiple websites of various sizes.

My support tickets went unanswered, and all my backups suddenly disappeared. Given the questionable terms and conditions set by the company (which I irresponsibly missed), which are evident in both their terms and the Q&A feed, along with the removal of GDPR adherence from their roadmap, I cannot see myself ever using this type of product.