A: Hi, thank you for your message. In the productivity platform, please go to the configuration (cog) wheel and select "users". You will be able to see a list of your team members. There is a column called "Agent mode". If you want ClowdWork to be visible for your team member, please choose "Interactive". Please note that if you use the "silent" mode, the software will automatically hide and will be invisible for the user. I hope this helps. In regards to your question about the free trial, yes, it is working. If you still have any questions, please do not hesitate to get in touch. You can emails us at [email protected]. Best regards.