Clust Questions

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Q: When is the Deal coming back.

We really need this for SME

sam4bizJul 26, 2021
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Q: Hi, I missed the deal and really want to buy with 10 codes stacked.

Please let me know when you can bring this back. Tks

QuangMaiPLUSMar 8, 2020
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Q: I had seen the deal.

When i came back from travel, I see the deal is closed :( Is there any chance I can still buy this?

AD79315PLUSFeb 1, 2020
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Q: When you say white label, will things like create your clust application will also be hidden?

example in https://prnt.sc/qsekmd

AppsumolingJan 24, 2020
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Q: Could you explain why you asked your Sumo-ling backers to pay $30/month per account/subaccount to access ...

native certified e-signatures when you promised us that we'd have access to them? What you did instead was to release 2 versions - the free non-certified version which is pretty useless to nearly all businesses and the paid version. That isn't really a good thing to do. There should be one version and that is the certified version. I hope you will see to your senses that you'll deliver your promises especially that you're returning here only a few months later.

44bd4c6494634e4fbbd54667ca6daf2cJan 22, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 14, 2024

A: Hello,

Thank you for your feedback.
We NEVER said that we'll provide a FREE esignature version for Sumoling.
We have added so many features for free to AS since the last campaign and we'll continue to do it.
Nevertheless, we can't offer for free something that is expensive and cost us a lot of money.

We talked to more than 50 AS users and understood from their feedback that a free simple version of esignature (+ audit trail) was acceptable for some scenarios (and some countries). This is the reason why we built the Free version. Believe it or not, we don't earn money on paid esignature because we have to pay for the SMS and the digital certificate service. On one hand, because we want to deliver a complete set of services to our customers, we have to propose it but on the other hand, we need to pay our bills (we are not Google 😢)

I hope you'll understand our situation. We are grateful to AS users for their feedback and support and we'll continue to add more and more features for them and our other customers.

Thanks

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Q: Greetings!

I'm wondering if there's a version in Spanish, in case no, will there be one in future?

sergiocarbonellPLUSJan 24, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 15, 2024

A: Hello,
Spanish is available !

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Q: Hi Marle, Below is from your above notes which says "CNAME & SMTP for the client portal included for all sub-accounts."

-> Notes
Each sub-account comes with Gold AS Deal features. Stack codes in your sub-account and unlock team members and/or applications. CNAME & SMTP for the client portal included for all sub-accounts.

BUT your article here - https://help.clustdoc.com/en/articles/3390908-understanding-the-sub-accounts-feature

says (and CNAME+SMTP soon) for $4.9 only each?

We are offering you 100 Clust accounts with their own branding, 300 applications/month + 5 team members + 50 Gb storage (and CNAME+SMTP soon) for $4.9 only each.
It also means that you pay 10 accounts for $49 each instead of ($1200/year) and get 90 additional ones with great capabilities for free forever (instead of $1200/year).

can you please clarify..

Thanks

amitabhPLUSJan 24, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 15, 2024

A: Hello,
Sorry there's was a mistake in the article.
We just updated it.

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Q: I intend to buy 10 codes Today.

Final few questions:

is there any possibility to buy more than 10 codes now OR in future? Maybe I will need more than 100 Subaccount in the Near Future maybe after 1 year.

Also Please confirm usage limitation for all accounts type including Sub accounts. All 100 Clust accounts (Including Sub Accounts) with their own branding, 300 applications/month /per Sub account + 5 team members with Each Subaccount + 50 Gb storage for Each Sub Account?

When will be Dashboard for Main Master account ready (As in My case - Nearly 100 Sub accounts, it will be very much difficult to track progress in each sub-account)?

During the trial with 10 codes, If Clust doesn't fulfil my requirement of this project, can I get a refund for 8 codes and can retain just 2 code ? is it possible?

Please respond to this Earliest, So I can buy it today only.

RupeshJan 23, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 14, 2024

A: Hello,

1) is there any possibility to buy more than 10 codes now OR in future? Maybe I will need more than 100 Subaccount in the Near Future maybe after 1 year.

Can you please ask this to AS team ?

2) Also Please confirm usage limitation for all accounts type including Sub accounts. All 100 Clust accounts (Including Sub Accounts) with their own branding, 300 applications/month /per Sub account + 5 team members with Each Subaccount + 50 Gb storage for Each Sub Account?

YES

3) When will be Dashboard for Main Master account ready (As in My case - Nearly 100 Sub accounts, it will be very much difficult to track progress in each sub-account)?

It's on our roadmap and we're still getting feedbacks from agencies to really understand their needs.

4) During the trial with 10 codes, If Clust doesn't fulfil my requirement of this project, can I get a refund for 8 codes and can retain just 2 code ? is it possible?

Please ask this to AS team.

5) Please respond to this Earliest, So I can buy it today only.

DONE 🙂

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Q: if i need 2 double accounts, can i buy 3 code?

2code for the 1st double account, and 1 code for the subaccount

Sumo-lings2021Jan 22, 2020
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Founder Team
Marie_Clust

Marie_Clust

May 15, 2024

A: Hello Dayellahk! :)
I hope you're doing great!
For 2 Double accounts 3 codes will be fine yes:
1 code + 1 code = 1st account & a sub account
then you can stack your 3rd code in the sub-account to make it Double
Have a great day

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Q: Hi Marie / Clust team.

Quick question - I already have 1 code bought (from your first offer on AS).

If I purchase a 2nd code (to make it a double), does this mean I can use clust for more than 1 company or am I limited to just using it for just 1?

Thank you!

GlobetrottingJan 23, 2020
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Founder Team
Marie_Clust

Marie_Clust

May 15, 2024

A: Hello Globetrotter :)
Yes, you'll be able to create what we call a sub-account which will come with 300 applications/mo and team members
Let me know if you have any question

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Q: Trying to access clust to redeem my code.

Is the site down?

all pages say Sorry, an error has occurred. Please try again.

jessey_kJan 22, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 15, 2024

A: Hello,
Sorry for the inconvenience.
Can you retry ?

Thanks

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Q: Can I stack on my previous appsumo purchase?

Says new accounts only. Thanks.

stevensJan 22, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 15, 2024

A: Hello,

Clust allows you to stack your codes to existing account.

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Q: Hi, How many Brand can we use (like in agency services) ?

best regards

Digital_Agency_CodyJan 22, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 15, 2024

A: Hello,
Thanks for reaching out 🙂

The answer is : "As many as you want depending on your codes number."

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Q: Can you upload client specific PDFs such as personal instructions or lesson plans to the portal so that the ...

associated client can download the PDF?

How much storage for files do you get with this LTD?

MariancoJan 23, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 15, 2024

A: Hello 🙂,

Thank you for purchasing Clust codes.
YES. You can add those files in the "Attachments" section of your template.
You can find your storage quota in you account.

Hope it helps

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Q: We have a bit complex scenario for student application management.

I intend to manage this with your subaccount feature and intend to buy 10 OR More AS Code. Please advise me if below scenario is possible with CLUST? Please share me what is possible and what is not?

User Level 1: My company account; 
User Level 2: Agency Account; 
User Level 3: Sub Agency account;

Level 2 and Level 3 are working under us. Lever 3 account will submit students applications and Level 2 account holders will process them. Level 3 account holders need to see summarised progress of each application in their account. Level 1 will monitor overall progress and make sure that the application gets processed.

I will use 2 codes for Level 1 accounts. Then Initially We will need 20 Level 2 Subaccounts and 50 Level 3 Subaccounts. If work well, we will need hundreds of Account for both level in the near future.
Please advise me if the above scenario is possible with CLUST? Please share me what is possible and what is not?

RupeshJan 22, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 14, 2024

A: Hello,

This scenario can be achieved within Clust by creating additional users and granting them different roles in the different teams. For instance, you will create a user in team 1 that will have a role of admin in team2 and 3 .

Regarding the number of codes, you will like to use, it only depends on your future activity.
If ou have more question, please contact our support team and we'll be happy to help there.

Hope it helps.

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Q: HI, Just bought some codes since i wanted to try out the e-signing feature.

It is however not included in this deal. Can you explain how it work though. I found some info on your website in the FAQ.

---------
So eSignatures are not free?
Yes they are.

You can still collect eSignatures if you haven't yet activated your eSignature Booster.

But they will not be certified nor legally binding as we will not verify the recipient's identity. To collect legally binding eSignatures you'll have to activate the Booster.
--------

What does this mean? Can you verify identities worldwide (every country)? How do you do this?

Nico44422PLUSJan 21, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 14, 2024

A: Hello,

Thank you for reaching out.

We have a basic esignature feature available for free (users are able to draw their own signature and add them to your contract). You can also add fields to your contract to gather recipient information. Audit trail is available as well here. This esignature can be legally used in some countries.

For people/companies needing signer verification via SMS and digital signature added to the PDF document, we have a booster that can be used for $30/month.

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Q: Is eSignature included or is that based on additional subscription?

If it is included in this deal will it be tied to the same plan application limit, ex: 2 codes unlimited eSignatures?

kenssumoJan 22, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 15, 2024

A: Hello,

Thank you for reaching out.

We have a basic esignature feature available for free (users are able to draw their own signature and add them to your contract). You can also add fields to your contract to gather recipient information. Audit trail is available as well here. This esignature can be legally used in some countries.

For people/companies needing signer verification via SMS and digital signature added to the PDF document, we have a booster that can be used for $30/month

There's no specific discount here as it's available for free.

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Q: 1.

Does this appsumo plan have the ability to use your e-signature service? I see it's an add-on listed on your website so I'm curious if there are a number of signatures included here?

2. Also, Is it possible for clients to use a 3rd party signature service like docusign instead?

3. I'd like to purchase a few codes during last call but I also can't see what comes with more than 3 codes, the offers aren't updating.

mjmorris001Jan 21, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 15, 2024

A: Hello,

Thank you for reaching out.

1. We have a basic esignature feature available for free (users are able to draw their own signature and add them to your contract). You can also add fields to your contract to gather recipient information. Audit trail is available as well here. This esignature can be legally used in some countries.

For people/companies needing signer verification via SMS and digital signature added to the PDF document, we have a booster that can be used for $30/month

2. We used to provide integration with third party esignature services but our users wanted this feature to be native in Clust. So the answer is now NO.

3. Can you please reach out to AS for this ?

Hope it helps

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Q: Are CNAME (Coming Oct 2019) and Custom sender emails (Coming Oct 2019) available now?

DoolsPLUSJan 21, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 15, 2024

A: Hello,
YES these option are available since last november.

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Q: During the previous sale, I bought and stacked 3 codes.

3 = unlock codes for 2 sub-accounts
(each 300 Applications / month / company)

If I buy 2 additional codes now, can I upgrade the 2 sub-accounts to:
Unlimited Applications / month / company
?
Thanks

Phil_PLUSJan 21, 2020
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Founder Team
Tech_Clust

Tech_Clust

May 15, 2024

A: Hello,
I think you should be able to unlock your sub accounts limits.
Can you contact our support team directly ?
We'll be more then happy to help ;)

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