Q: Why do you block Appsumo users' email addresses on your SMTP server after they consent to Appsumo Support to ...
share their contact details with Codemate.ai in order for you guys to help activate their Appsumo LTD?
I have formally redrawn my consent and request to see all the data and details on my account Codemate.ai has on their servers.
Ayush_CodeMate
Aug 7, 2024A: Hi @Mr.M98781
We dont block any users email address? Why we would want to?
We use Outlook servers and some emails are blocked by Microsoft Outlook servers only, we have asked AppSumo team to try sending mails to those emails, and even their Gmail servers were not able to send emails to those mails. These were majorly from yahoo servers.
We use Outlook servers across all our services, hence if Microsoft doesnt allow sending mails to your mail address, you need to connect with their support. Even you can try on your own by creating an Outlook mail id and sending the mail to yourself. If it gets sent successfully, it should be sent from our Outlook servers as well.
Mr.M98781PLUS
Verified purchaser
I'm sorry, where in the product activation instruction does it states that yahoo and gmail email addresses are not to be used to activate the LTD, as those will render our product unusable?
Verified purchaser
Hi @Mr.M98781
I never said that yahoo and gmail email addresses are not be used to activate the LTD, almost 80-90% users must be having gmail servers only in our user base. I just mentioned that handful of yahoo mail ids (~5-6 out of 100s of licenses activated in this campaign) were being blocked by both Outlook and Google servers in which we cant do anything. Hope you understand!