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Member since: Mar 2019Deals bought: 118
2 stars
2 stars
Posted: May 31, 2024

Slow, Nonchalant Support & Bad User Experience

Can't speak for everyone else, but first impressions matter for me. I was initially excited about the purchase because I love supporting entrepreneurs and startups with potential. CodeMate didn't work within VSCode and kept opening in the web browser. Reached to support yesterday. Got a respond that they didn't understand. Oh.. thought that was straight forward. So, I recorded a video as response, still no response. I can't patronize those who do not value and understand the value of customer support and creating a good customer experience! So, refunded. Certainly left with a bad taste in my mouth. How unfortunate. Nonetheless, I wish them well. I'll stick with Git Copilot, something that I know WORKS and has support!

Founder Team
Ayush_CodeMate

Ayush_CodeMate

Jun 11, 2024

Hi @dallasthegreat

Apologies for the inconvenience caused. We tried our best to answer to each and every support query asked over discord, appsumo or email but due to the volume, we might have missed some.
Can you reshare your query once so that we can look upon it and resolve it asap if you're still having any issues or you can share your email id and we'll reach out to you.

Hoping to serve you again!

Best Regards,
Ayush Singhal
CodeMate

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