ConnectMachine

Product details
DelfinPino

Verified purchaser

Deals bought: 18Member since: Mar 2023
5 stars
5 stars
May 4, 2026

Excellent support and fast improvements after initial issues

I’m updating my review because the ConnectMachine team responded incredibly fast and professionally after my initial feedback.

My first experience was honestly frustrating. I encountered serious issues with Spanish-language contact handling, search accuracy, and calendar recognition. Since these are core features of the product, I initially felt the app was unreliable for my needs.

However, I want to recognize that the team took the feedback seriously. They contacted me directly, acknowledged the problems, and informed me that they had already fixed the issues I reported.

That level of responsiveness is rare, especially in early-stage AI products.

I still need more real-world testing before giving a final verdict, but I genuinely appreciate the professionalism, speed, and willingness to improve based on user feedback.

For Spanish-speaking users in particular, I hope the platform continues improving its handling of names, contacts, and contextual recognition, because that is extremely important in real-world usage.

So far, I’m positively surprised by the support and by how quickly they reacted.

Founder Team
ssrahman

ssrahman

Edited May 9, 2026

Hi Delfin — thank you for the detailed feedback. Three real issues, and I want to address each:

1. Spanish second surnames — real i18n gap on our side. Compound surnames (paterno + materno) aren't handled correctly in display or search. Top of the localization queue.

2. AI agent returning the wrong Matilde, then saying you have none — retrieval accuracy issue. The agent should return "no match" honestly when it can't find someone, not confabulate. We're tightening this.

3. Calendar agent missing your lunch with Alberto — clear bug, actively being worked on.

We won't pretend these aren't real — they are, and they shaped your first impression. Feedback this specific is what makes us better. We'll do everything we can to solve these and earn those 5 tacos.

Released v2.0.5 which addresses all of above issues. Read more - https://connectmachine.ai/release-notes.

— S.S. Rahman

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