Q: A couple of questions: 1) When we can use our own Stripe account when we click on "Connect an existing ...
stripe account" it shows "this works only with Stripe accounts that were created with Consolto." and doesn't accept our existing account id.
2) The email sent to the customer was showing the content as:
To start the meeting, click here: https://meet.xxxxx.com/mb/65ed26f43f6db42e3f4dbb51
If you are the host of the meeting, login to Consolto here:
https://app.consolto.com
Powered with ❤️ by Consolto.com
We don't want customers to show consolto.com and related information. How to edit this one, I don't see any option on the portal.
3) How to delete leads for the false leads that we are getting. It is messing up our stats.
4) Our customers complain that when they reach out to us from their mobile phone through our CNAME page. The calls got dropped when their screen light was turned off.
5) Why does no one ever reply or respond through your website's live chat/audio call option, at all. We tried reaching out to you/your agent 5 times and dropped messages as well. No response whatsoever.
ShivaniChaudhary
Verified purchaser
Hi, Any response to my questions?
Ilan_ConsoltoHey Shivani,
Thanks for the questions! Here you go...
1) When we can use our own Stripe account when we click on "Connect an existing stripe account" it shows "this works only with Stripe accounts that were created with Consolto." and doesn't accept our existing account id.
==> Exactly, you'd need to create a Stripe-Connected-Account that is connected with Consolto in order to use this. It's a one-time setup.
2) The email sent to the customer was showing the content as:
To start the meeting, click here: https://meet.xxxxx.com/mb/65ed26f43f6db42e3f4dbb51
If you are the host of the meeting, login to Consolto here:
https://app.consolto.com
Powered with ❤️ by Consolto.com
We don't want customers to show consolto.com and related information. How to edit this one, I don't see any option on the portal.
==> That's a good catch. We'd need to find a solution for this as the backoffice is hosted on app.consolto.com and at this time, it can't be white-labeled. You can remove the "Powered with ❤️ by Consolto.com" with the white-labeling feature that's accessible from the Control-tab in the settings of the agent.
3) How to delete leads for the false leads that we are getting. It is messing up our stats.
==> We don't currently have a delete/archive mechanism for leads. Coming later this year.
4) Our customers complain that when they reach out to us from their mobile phone through our CNAME page. The calls got dropped when their screen light was turned off.
==> We can check this and the best way to get this handled is to send us a mail to info@consolto.com. If this is a bug, we will add it to the todo list.
5) Why does no one ever reply or respond through your website's live chat/audio call option, at all. We tried reaching out to you/your agent 5 times and dropped messages as well. No response whatsoever.
==> Our agents are currently overloaded with huge amounts of requests. It was a very successful Appsumo campaign. We always try to respond, if not over the chat --> over email. Please make sure to leave your email and we'll make sure to respond within a 48-hour window (not including weekends which could take a little longer).
To your success,
Ilan