I recently bought your service online on Appsumo. | Consolto

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Q: I recently bought your service online on Appsumo.

I was interested in your service for the reason that I wanted to offer it to my clients as I set up their web design on their websites as an extra-additive service. Is this possible to do with the third license plan that I bought?

108038555467921394896PLUSMar 12, 2024

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I bought a tier 3 plan and I find this difficult to set up … I am asking for assistance and your customer service is now saying I need to upgrade to an enterprise plan to add 5 people. My tier allows 10. Please clarify, because this feels very scammy.
Will you be back at all this year? I need to upgrade. The amount of team members I have isn't suffecient for my needs.
Hi there—I just picked up tier 3 but am interested in higher tiers. I'm not sure if this question will reach you in time before the cutoff, but it will still be helpful down the line. I searched against your site's FAQ, the Q&A here, toggling through the reviews and the roadmap, and watching a few of the YT videos, I couldn't find an answer to my questions: 1. Multiple Device Login: - Can users be logged into multiple devices simultaneously? - If logged into three devices, does this count as 3 out of 10 agents, or would the system log the user out for being idle? 2. Call and Chat Transfers: - Is it possible to transfer a video or voice call from one device to another, for example, from mobile to computer? - Can chat/video/voice calls be transferred to another agent? 3. Round-Robin Feature: - Can the ClickNTalk page be set up to represent the on-call team so that it alerts all agents simultaneously, instead of requiring the customer to choose one out of the ten available agents? 4. Auto-Accept (Question duplicated, merged into one): - Is there a feature for automatically accepting any inbound video or voice calls so that the agents assigned to the site can address the incoming request if someone is available? Or, if one agent is assigned, can it be routed to a backup agent? 5. Chat History for Website Visitors: - Observed the ability for website visitors to leave a voice message or upload a document under 10 MB in the chat feature is available, which is nice btw, would the chat history be accessible to them if they return to the page, either on mobile or desktop the following day or week? Thank you again for taking the time to answer my questions. I'm sure many of them could be answered once I create an account and navigate the platform, but I'm trying to conceptually have a framework before jumping in and congrats on the campaign.
A couple of questions: 1) When we can use our own Stripe account when we click on "Connect an existing stripe account" it shows "this works only with Stripe accounts that were created with Consolto." and doesn't accept our existing account id. 2) The email sent to the customer was showing the content as: To start the meeting, click here: https://meet.xxxxx.com/mb/65ed26f43f6db42e3f4dbb51 If you are the host of the meeting, login to Consolto here: https://app.consolto.com Powered with ❤️ by Consolto.com We don't want customers to show consolto.com and related information. How to edit this one, I don't see any option on the portal. 3) How to delete leads for the false leads that we are getting. It is messing up our stats. 4) Our customers complain that when they reach out to us from their mobile phone through our CNAME page. The calls got dropped when their screen light was turned off. 5) Why does no one ever reply or respond through your website's live chat/audio call option, at all. We tried reaching out to you/your agent 5 times and dropped messages as well. No response whatsoever.

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