Is it possible to select disable or not the \u0022call recording\u0022 feature per customer, website or per agent?\u000aIs it possible to establish a \u0022call recording\u0022 quota per customer, per website, per agent?

Thanks for asking!\u000aRight now, call\u002Drecordings are handled in the \u0022account\u0022 level. \u000aWhen we add the \u0022call\u002Drecording\u0022 add\u002Don, we will consider making it \u0022agent\u0022 level. \u000aTo your success, \u000aIlan

Is it possible to select disable or not the "call recording" | Consolto

mario_moreno_millanPLUS

Sep 12, 2021

Q: Is it possible to select disable or not the "call recording" feature per customer, website or per agent?

Is it possible to establish a "call recording" quota per customer, per website, per agent?

Founder Team

Ilan_Consolto

May 14, 2024

A: Thanks for asking!
Right now, call-recordings are handled in the "account" level.
When we add the "call-recording" add-on, we will consider making it "agent" level.
To your success,
Ilan

Helpful?

560479d4138e4533ad828122388178c8PLUS

Enabling or disabling call-recording at the agent level would help us manage our call recording limits so not every call is recorded on our account. For some Sumolings, that 1000 only looks big on paper. Maybe a way to automatically download/save after a specific time would be helpful; tie it in with KonnectzIT (also on AppSumo).

Heck, any integration with current and former AppSumo offers only makes our life easier and easier to click 'buy'!

Cheers!

Founder

Ilan_Consolto

Thanks for the feedback.
Agree with the comments. The call-recording is a challenging one for us as we compose the recordings (side-by-side) and place them within the customer-feed on the Consolto backoffice chat center. The generation of these recordings is costly and that's why we limit their use.
We don't have a way (currently) to limit them on an agent-level.

Again, thanks for the great feedback!
Ilan

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