Not difficult to use, but does take a bit of a learning curve in order to fully utilize it.
No more bombarding our customers with Whatsapp attachments and having them complaining to us for sending so many attachments.
Now we just send a link and everything is there.
Everybody is happy.

The caveat which I really don't like is there is no folder organization for us to put in our media. Everything is just dumped in a common space and eventually takes us time to search of media if we did not tag it properly.

All in all, it's still a great buy, and glad that I've managed to stumble upon this.
Thanks Content Camel.