Q: I’m currently using a chatbot company whose embedding process is poor at best.
It’s nice to have features and addons but I what I really need to know is how well these bots embed, recal, and learn. I’m working with large amounts of information, possibly as much as 100-500mb of data my bots will need to be trained on so what I really need to know is:
1. How do you implement conversational memory for your chatbot? What type of memory do you use and how do you manage the token limits of the underlying model?
2. How do you measure the knowledge retention rate, knowledge recall rate, and knowledge fidelity rate of your chatbot? Can you provide some examples or benchmarks of how your chatbot performs on these metrics?
3. How do you handle file uploads for your chatbot? What formats and sizes do you support and how do you parse and embed the data from the files?
4. How do you ensure the security and privacy of the data that you upload and embed in your chatbot? How do you protect the data from unauthorized access or misuse?
5. How do you update and maintain your chatbot with the latest data and information? How often do you refresh the data and how do you notify the users of any changes?
The sooner theses questions are answered to my satisfaction, the sooner myself snd several of my colleagues will sign up for your highest tier. We need a workable solution ASAP.
I understand that your time is limited and you probably have a lot of development projects on your plate, but I would appreciate whatever answers you could provide.
Thanks,
Ricky H.

Sam_ConversAI
May 14, 2024A: Hi Ricky H.,
Thank you for your interest in ConversAI.
We'd love to go into the details with you and discuss how ConversAI could meet your specific needs. Could you please reach out to us at support@conversai.co so that we can arrange a time to go over these questions in detail?
We value your interest in our highest tier and are happy to explore what we can do to provide a workable solution for you and your colleagues. We look forward to discussing this further via email or Discord.

Hi Sam, I share the same questions as Ricky. I'm eager to fully embrace your AI solution and support your startup, but without clear answers here, it's challenging to commit to tier 2. With just two days left to show our support, transparency and clarity on these concerns are crucial. There might be others interested in your product with similar questions. You've come a long way, and I hope you can provide the confidence we need.
1. How does the chatbot handle conversational memory and token limits?
2. What metrics measure the chatbot's knowledge retention, recall, and fidelity rates?
3. How does the chatbot handle file uploads, and what formats and sizes are supported?
4. What security measures are in place to protect data privacy?
5. How is the chatbot updated with new data, and how are users notified of changes?