Hi Iain,

Ali here. I hope you are doing well.

I would like to kindly request that you reconsider your 1-star review on AppSumo. We are committed to providing top-notch customer service and would greatly appreciate the chance to make things right for you.

Frankly, I was handling a lot of support tickets, and I missed yours somehow. My deepest apologies for such a huge oversight. I know full well that this is not forgivable, but I request that you reconsider your review.

That said, I also checked your account thoroughly.

You deleted your company, and your agency shows as archived. Since there is no company account and thus you didn't get any leads, there was nowhere for the leads to be sent.

Basically, when you deleted your default company account, you deactivated your agency account too.

So maybe that’s why all the issues you faced with leads.

Please let me know if there is any way I and my team could make things right for you.

Sincerely,
Ali