Implementation Challenges and Unresolved Support Ticket
So far, our experience with CookiePal has been very disappointing. Despite claims that the solution should be implemented in just a few clicks, we have not been able to get it working. We also opened a support ticket regarding a critical bug (“Technical Issue: GTM Source Detection Not Working”) on 20/08, but have yet to receive any reply. The lack of responsiveness and support is very frustrating.
Lennard_CookiePal
Edited Sep 9, 2025Hi Register11,
Thanks for the feedback, and I’m sorry to hear your experience hasn’t matched your expectations so far.
We’ve reviewed the issue you raised about forcing a default “granted” state via GTM. While we understand the goal behind it, CookiePal is built to be fully GDPR-compliant by default, which means we don’t allow overriding consent choices in ways that could conflict with current privacy laws.
That said, there is a technical workaround using a custom script which may offer more flexibility. We’re happy to guide you through that if it helps achieve what you’re trying to do, while still respecting GDPR requirements.
Feel free to reach out directly to me at lennard@cookiepal.io and we’ll do our best to support you.
Thanks again for helping us improve and for holding us to a higher standard. We’re listening.
UPDATE 09-09-2025:
Thanks again for your feedback, and I appreciate the chance we had to speak directly about your request about 15 minutes ago. I fully understand your goals and the frustration this has caused.
That said, I want to be transparent: setting a cookie banner to default to a “granted” state is something we cannot support, as it would break GDPR compliance and Google Consent Mode v2 requirements. Since CookiePal is built around protecting our users by staying compliant, we cannot make exceptions here.
During our call, I did share that there are technical workarounds, such as setting a default consent state in Analytics or Google Ads, but I advised against using them for the same compliance reasons. To avoid future confusion, we’ll also be updating our documentation to make it clear that we don’t recommend touching the default consent state within GTM if you want to remain compliant.
Best regards,
Lennard
CookiePal