Q: I bought one tier a few weeks ago but want another.
Can I just buy another tier 1?
Deepak_Copilotly
May 14, 2024A: Hi Lamont,
Thank you for your inquiry. If you desire to use Copilotly on a different account, you can certainly choose to buy another Tier 1. However, if your intention is to simply have more words, upgrading to a higher plan might be the better option for you.
We're always here to help if you have any further questions.
Best regards,
Copilotly Team
LaMontPLUS
Verified purchaser
Sorry Deepak, maybe I wasn't clear.
I want to use my same account and would like to know if I buy another Tier 1 if I just add that to my current Tier 1 or...
Should buy a Tier 2 and refund my old Tier 1?
Hi LaMont,
Apologies for the confusion. You cannot add another Tier 1 to your account. However, you have the option of upgrading to Tier 2 without refunding your existing Tier 1.
Simply go to the "Products" section in your profile, click on the Actions for Copilotly, and select "Change Plan." From there, you can upgrade to Tier 2 instantly.
If you have any further questions or need assistance, please let us know.
Best regards,
Deepak,
Copilotly Team