Great app, not the best customer service
Great app, but no response on customer service. I'm trying to reach you through this platform, because my account has been blocked saying my credits are over. Considering I've got a LFD, have no idea why this is happening. I'm not able to use my account and it's kind of dissapointing. Hope this issue is solved soon.
Simon_CreaitorAI
May 9, 2024Hi Vanessa
I'm sorry that you experienced a bad customer support.
We do our best to answer as soon as possible, but experience currently a higher request.
I was able to find your ticket.
The subscription is team based. You are in a different team without license. Please check your account settings (user menu top right) to make sure you are in the right team.
Hope this helps.
Please don't hesitate to conact us for every other issue and thanks for you patient.
Best wish,
Simon