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Member since: Nov 2022Deals bought: 30
5 stars
5 stars
Posted: Oct 9, 2023

No Help, no support within the app

There is no information about specifications like maximum text length for ex. in the rewriting text tool in the product, Except via AppSumo there is no way to contact anyone from the app. NO HELP, NO SUPPORT! Really NOT professional. Cheers, Hans

Founder Team
LennardSteeman

LennardSteeman

May 9, 2024

Hi there, the limitations vary per prompt, that's why it is not mentioned. The platform uses "tokens" on most tools 4000 tokens are the limit, which translates to about 3000 words including the prompt itself. On the blogs it is 16k but most of the time it doesn't listen to the minimum amount, which makes it difficult to be certain what the minimum and maximum is.

What you are saying about the no support is untrue, we have both an email address mentioned on the website (support@creativai.io) and a support system on our discord (listed on the frontpage).
Even my phone number is on the website which you can use to send me WhatsApp messages.

Anyway, as long as you enjoy the platform I am happy with you as a client.

Best regards,
Lennard

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