Q: AppSumo License does NOT appear after Purchase
Hello,
I just purchased Tier 2, but the AppSumo license does not show up in the billing section in my account. What to do?
Also, I'm a new user, and realized that there's no option to set a password for your site?! Will I always get an email every time I want to login?
tidrosPLUS
Verified purchaser
You are not alone :-) I had the same problem, but received quick support. Contact Gabriel—the founder of Creem— at https://www.creem.io/contact. (Don’t use the other email address you received in the welcome email; it didn’t work for me!) Once he receives your message, he just needs your license key and your problem will be solved. You can find your license key on the AS invoice. Good luck!
ModBotHi Sumo-ling,
Thank you for your comment. Unfortunately, we’ve denied it because it shares a private email address (“gabriel@support.creem.io”), which conflicts with our guideline against posting personal contact details.
You’re welcome to re-share your advice once the direct email is removed or replaced with a reference to Creem’s official support channel or public help page. That way, your tip stays helpful but also follows our privacy rules. We’ll be happy to review your updated comment!
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jancheriePLUSVerified purchaser
I did it exactly that way and my problem got solved quickly. :)