anastkQ: Some follow-up questions
Hello Creem!
I have some followup questions:
1. I need some clarification about payouts with Stripe Connect. Can you please share any documentation on how it's done, the documentation page on your docs site is vague? What should I be getting from Stripe to set it up? It's a bit confusing, I have looked this up and found out that Stripe offers different types of connect accounts and I'm lost now!
2. Do you accept a business selling domain name registration, WordPress VPS and web hosting products?
3. If yes how can we handle refunds since domain names are non-refundable, while hosting accounts come with 30 days money back guarantee.
4. I read in one of your answers that PayPal payment is in development, will there be any additional charges on payments done through PayPal, and will we be able to payout to a PayPal account too?
Thanks!
Gabriel_Creem
Apr 2, 2025A: Hi, thanks for the questions!
1 - You don't need to bring any account with Stripe. If you have an european entity, or you are an european individual, we will set up a Stripe Connect account for you on your onboarding, that is exclusively used through Creem.
2 - Web hosting, domain names and wordpress are all within our acceptable use, you can find more about our prohibited products in here: https://docs.creem.io/faq/prohibited-products
3 - Refunds are managed and done by the Merchant through the dashboard, so you can set your own policies.
4 - We are initially looking at the PayPal integration, only to accept payments. We will look into payouts using PayPal further down the line. At first, we believe we will be able to add PayPal transactions inside of our single packaged fee.