Q: Request for Inclusion of Hindu Santan Festival's Imagery and Illustrations
I have consistently requested the inclusion of images and illustrations for the Hindu Santan Festival's over the years; however, my requests have been overlooked, and I have received only excuses in response. I had bought this back in 2020.
Since you've merged with Vista, I can't log into my account. Reached out to your technical team multiple times, but they either don't respond or tell you the issue will be fixed and never get back.
Also, wondering why did you disable the "Submit a review" option on Appsumo?
Hey there zainulislam82, this is Leo, from AppSumo!
I see you are unhappy with the support received from Crello. If your issue isn’t resolved and you haven’t heard from them, please kindly reach out to support@appsumo.com. We’ll take care of it for you 🙂
Q: I understood from the description that the Pro assets (including VIDEO) were included in this deal.
When I try to use a video it sends me to a payment page and wants me to signup for a monthly plan. Please advise.
Founder Team
VistaCreate
May 15, 2024
A: Hi! We kindly ask you to contact the support of VistaCreate to get the needed assistance, if any issue persists by this time. You can use this link https://support.crello.com/hc/en-us/requests/new Thank you!
Q: Request for Inclusion of Hindu Santan Festival's Imagery and Illustrations
I have consistently requested the inclusion of images and illustrations for the Hindu Santan Festival's over the years; however, my requests have been overlooked, and I have received only excuses in response. I had bought this back in 2020.
Share Crello
Q: Cannot seem to log in to the Crello account due to Vista Create taking over.
Have emailed their support multiple times without any luck or help. Need to know that our lifetime deal will be protected.
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Q: I lost access to Crello after it was bought by Vista Create.
I sent a support ticket "139741" 3 weeks ago and it was not answered!
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Q: Why is my account access blocked?
Since you've merged with Vista, I can't log into my account. Reached out to your technical team multiple times, but they either don't respond or tell you the issue will be fixed and never get back.
Also, wondering why did you disable the "Submit a review" option on Appsumo?
Share Crello
Hey there zainulislam82, this is Leo, from AppSumo!
I see you are unhappy with the support received from Crello. If your issue isn’t resolved and you haven’t heard from them, please kindly reach out to support@appsumo.com. We’ll take care of it for you 🙂
Thanks, man. Will get in touch!
Q: I understood from the description that the Pro assets (including VIDEO) were included in this deal.
When I try to use a video it sends me to a payment page and wants me to signup for a monthly plan. Please advise.
VistaCreate
May 15, 2024A: Hi!
We kindly ask you to contact the support of VistaCreate to get the needed assistance, if any issue persists by this time. You can use this link https://support.crello.com/hc/en-us/requests/new
Thank you!
Share Crello