Since you've merged with Vista, I can't log into my account. Reached out to your technical team multiple times, but they either don't respond or tell you the issue will be fixed and never get back.
Also, wondering why did you disable the "Submit a review" option on Appsumo?
Hey there zainulislam82, this is Leo, from AppSumo!
I see you are unhappy with the support received from Crello. If your issue isn’t resolved and you haven’t heard from them, please kindly reach out to support@appsumo.com. We’ll take care of it for you 🙂
A: Hi! We kindly ask you to contact the support of VistaCreate to get the needed assistance, if any issue persists by this time. You can use this link https://support.crello.com/hc/en-us/requests/new Thank you!
A: Thank you for your question. We recommend contacting Ocoya to get more details on the matter and check the limitation from their side if there are any. Thank you for your understanding.
Q: Cannot seem to log in to the Crello account due to Vista Create taking over.
Have emailed their support multiple times without any luck or help. Need to know that our lifetime deal will be protected.
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Q: I lost access to Crello after it was bought by Vista Create.
I sent a support ticket "139741" 3 weeks ago and it was not answered!
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Q: Why is my account access blocked?
Since you've merged with Vista, I can't log into my account. Reached out to your technical team multiple times, but they either don't respond or tell you the issue will be fixed and never get back.
Also, wondering why did you disable the "Submit a review" option on Appsumo?
Share Crello
Hey there zainulislam82, this is Leo, from AppSumo!
I see you are unhappy with the support received from Crello. If your issue isn’t resolved and you haven’t heard from them, please kindly reach out to support@appsumo.com. We’ll take care of it for you 🙂
Thanks, man. Will get in touch!
Q: I understood from the description that the Pro assets (including VIDEO) were included in this deal.
When I try to use a video it sends me to a payment page and wants me to signup for a monthly plan. Please advise.
VistaCreate
May 15, 2024A: Hi!
We kindly ask you to contact the support of VistaCreate to get the needed assistance, if any issue persists by this time. You can use this link https://support.crello.com/hc/en-us/requests/new
Thank you!
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Q: Ocoya is offering a free crello pro plan with their plan.
Therefore what is the benefit of this one year plan?
VistaCreate
May 14, 2024A: Thank you for your question. We recommend contacting Ocoya to get more details on the matter and check the limitation from their side if there are any. Thank you for your understanding.
Share Crello
You guys are the best! Thanks for the feedback even though you didn't need to give feedback here. Cheers