Q: Tour Avatar
When do you anticipate adding a training on adding an avatar to your tours? I seem to not be doing this correctly. My avatar is always sitting on a white background and loses any sense of feeling natural. I saw your avatar and realized that maybe there’s something that I’m doing wrong. Training over this in your YouTube platform would be very helpful for me if not anyone else. Thank you so much for considering our request.
Sunil_CrezloTours
Mar 28, 2026A: Thanks for the great feedback — really appreciate it
For avatars, we actually recommend using tools like HeyGen or Synthesia to create them. These platforms allow you to generate avatars with better background control and transparency, which helps them feel more natural inside the tour.
The issue you’re seeing (white background) usually happens when the video is exported without a transparent or properly blended background. Using tools like HeyGen or Synthesia, you can:
Create avatars with clean backgrounds
Match lighting/style better with your scene
Export in a way that blends more naturally into the tour
We also agree that a step-by-step training video would be very helpful — we’ll plan to add this to our YouTube tutorials soon
Thanks again for suggesting this!