a6babff4255f4ef1a1761cb614aa2ae8Q: Upload photos or videos from any camera to automatically generate immersive, MLS-compliant 360° virtual tours
How does it work with videos?
You cannot upload videos if you are in a tour!
You can upload videos in the files but they can only be used as embed video in a tour!
if i go to Docs there is sign in but does not work with the same username!
for the help tab the same I cannot login using the same username!
Do I need to create account for ever help page same for Ideas and Announcements.
Rudolf
Sunil_CrezloTours
Apr 23, 2026A: Hi! Thanks for your questions—let me clarify everything
Here’s how videos work:
Videos in tours
You can directly upload videos and use them inside a tour — no need to embed.
Once uploaded, just select and place the video where needed.
For better presentation, you can also use the custom thumbnail option to upload a thumbnail for the video.
Login / Docs / Help / Ideas
The Docs, Help, Ideas, and Announcements sections currently use separate systems.
So you may need to create or log in separately for those areas (same login may not work everywhere yet).
Let me know if you need help setting it up
Verified purchaser
This does not work!
You can directly upload videos and use them inside a tour — no need to embed. ( No I cannot)
Once uploaded, just select and place the video where needed.
Hey
I just checked this on my end and it’s working—you can upload and use videos directly inside a tour.
One thing to note: there is a per-scene video upload limit, which depends on your plan. You can check this in the Tier section. If that limit is reached, the upload won’t work.
Also, I see you already have a support call booked for tomorrow we can go through this together