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Member since: Aug 2011Deals bought: 344
2 stars
2 stars
Posted: Apr 1, 2020

Set up Is so confusing and there is no real support

I have not been able to get this set up. The support people take over 24 hours to respond. They respond via email with links to articles that are difficult to follow because they screens don't match up. I am guessing like everybody else they are having support issues due to the pandemic. So I am not upset about it> i just wish it was easier to set up.

They use terms that mean nothing to a new user. For instance when you set up the account it creates a "Super User" as one of the users and then set up a user with my email. I have no idea how to login to the "Super User" to add new users or modify the other user profile created. I really want to use this tool but without any response this may be one that I ask for a refund.

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