3.3
Taco ratings
Customers appreciate CryptoHero for its intuitive software, easy Binance API connection, and responsive support team. Some users mentioned limited bot strategies and missing crypto pairs as minor drawbacks. With an overall rating of 3.5, CryptoHero seems to be a solid buy, especially with a 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
completely useless
I bought the highest tier but can only use the free strategy on one bot now, down from two, which is disappointing. Support offered no solutions. There are very few crypto pairs available, and you must contact support to add pairs. For example, Bybit has only four pairs.
I have no experience in creating bots, and I bought this to use free bots. Now it has become completely useless.
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Verified purchaser
Terrible Trading Bot, Sold My BTC by Mistake! Customer Service Unresponsive!
I created a trading bot and explicitly set it to sell SHIB. However, today, this bot inexplicably sold my BTC instead! This has caused me significant losses and extreme frustration. Such a critical erroneous operation is completely unacceptable, especially concerning my primary assets. I immediately tried to contact customer service for assistance and a solution, but so far, I have received no response whatsoever. This leaves me deeply disappointed with the platform's reliability and customer service. I am utterly furious and strongly demand that the platform investigate this matter, provide a reasonable explanation, and offer compensation.
Chris_CryptoHero
May 26, 2025Hi there Kevin, I consulted with our customer service team and we discovered that the bot was setup to trade BTC and not SHIB. Our log shows that the bot was saved with BTC as the coin to be traded on. In addition, we have replied to you via WhatsApp (which I believe you are using a totally different name). Our bots are working and trading for thousands of users. We hope you can continue to engage...
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Verified purchaser
No response from CS
Wrote a few emails to admin@cryptohero.ai but no response for questions and wrong plan assigned to my account.
Knowledge base screen shots does not match latest app new buttons and interface
Hard time figuring out how to use it correct and no support response...
Is there another email or CS contact?
Chris_CryptoHero
May 26, 2025Hi there, you can reach out to us at our central support team with the email help@novum.global. But, have you checked your spam folder?
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Verified purchaser
Excellent Support and Amazing After-Sales Service
CryptoHero lifetime deal is one of the best purchases I've made here in Appsumo. Their email support is very responsive, often replying to my questions faster than I anticipated. On top of that, their after-sales service is top-notch—they're easy to talk to and really go the extra mile which is hard to come by these days. As a newbie who knows absolutely nothing about automated crypto trading, I was overwhelmed at first but the CryptoHero team was so patient and kind. They walked me through everything step by step, making sure I understood how to set up my bots and use the platform effectively. What really stood out to me was their willingness to dedicate time to teach a complete beginner like me until I was comfortable. Another thing worth mentioning is their generosity. As part of the lifetime deal, they gave me their Sigma Strategy for free because I got the highest tier, which I found to be a thoughtful and valuable addition that helped boost my trading experience.
Overall, CryptoHero offers not just a great trading solution but also amazing support to back it up. If you’re on the fence about crypto trading—or if you’re like me and just starting out—CryptoHero’s team will ensure you won’t feel lost. Highly recommended! 💯
Chris_CryptoHero
Apr 7, 2025Thank you for your wonderful and encouraging comments! We are glad you love CryptoHero! Thank you!
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Verified purchaser
Quick and easy to get started!
I bought this deal hoping it would be easy to use. I was surprised how simple it was to get started with paper trading. Funny thing is, now that I understand how to use the app, I want greater control. Not a problem, this app is more than happy to take the training wheels off and give you very fine control of how you want to trade your coins. I am very impressed.
Chris_CryptoHero
Edited Mar 30, 2025Thank you Ryan for the kind comments! We hope CryptoHero continues to be your trading companion in the years to come!
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