Well I was logged in and using the platform. However, after connecting this to an exchange I found things were not working correctly, so I logged out and then attempted to login again. All I get now is "no user found" error messages. So, of course I undid the process of revoking the API access and now am only interested in the refund. One of the worst things that can possibly happen is to be locked out of a crypto style company that has control over your money - that is not something I now would look to use again since it happened first hand using this app. I have requested a refund from AppSumo as it also wasn't possible to do this via AppSumo automatically.