Q: Agency: Client Data Isolation and Privacy Concerns in Single Workspace Configuration
Are data and conversations isolated within each bot and its assigned team?
What are the risks of information oversharing if we operate the agency with a single workspace?
matrix.gVerified purchaser
Shawn_CXGenie
Jul 9, 2025A: Hello Matrix! Great question – data privacy is super important, Conversations are not shared between bots by using permission feature of CX Genie, so you can totally use 1 workspace to build an agency. You can connect me via Discord Community here: https://discord.gg/sxUXznsW or hello@cxgenie.ai for instant support!
matrix.gPLUSVerified purchaser
Regarding contact lists, will users only have access to contacts associated with their specific conversation leads and integration channels/BOT? Furthermore, how does the system handle scenarios where multiple bots interact with the same contact number?
At the moment the permission for contact lists can be showed or not showed for the whole list, not for the specific conversation lead
If the same contact interacts with mutiple bot it will consider the contact as a new contact