I know we can send and receive pictures, but is it possible to send audio/voice clips as well?\u000aCan it be done by the BOT workflow?\u000a\u000aHope about others type like attachment file, embedded video clip?

Hi Matrix! You absolutely can do it with CX Genie Help Desk\u000aAudio/voice and clips \u003D\u003E All together in Help Desk

How? I don\u0027t see the features in Help Desk and Workflow Designer as well.\u000aCan you provide the tutorial link here?

BOT: Voice/Audio clip | CX Genie

matrix.g

Jul 23, 2025

Q: BOT: Voice/Audio clip

I know we can send and receive pictures, but is it possible to send audio/voice clips as well?
Can it be done by the BOT workflow?

Hope about others type like attachment file, embedded video clip?

Founder Team

Shawn_CXGenie

Jul 24, 2025

A: Hi Matrix! You absolutely can do it with CX Genie Help Desk
Audio/voice and clips => All together in Help Desk

Helpful?

Verified purchaser

How? I don't see the features in Help Desk and Workflow Designer as well.
Can you provide the tutorial link here?

Founder

Hi Matrix, currently we don't have a video on it, you can approach our agent team via the Community to get the support, we will happy to assist 😉