Q: BOT Workflow execution log

Is there a way for us to monitor bot activity, including which workflows have been triggered and the sequence of steps executed within those workflow processes?

It will be very useful for us to debug.

matrixgohPLUSJul 9, 2025
Founder Team
Shawn_CXGenie

Shawn_CXGenie

Jul 10, 2025

A: At the moment, CX Genie does not yet support a detailed workflow execution log that shows each triggered step in real time.

However, you can currently monitor bot activity by using webhook events: You can use webhooks like bot_receive_message, bot_returns_answer_from_api_call, and bot_not_answer_message to track when workflows are triggered. We’re actively working on improving workflow-level insights.
If you have a specific workflow or debug case, feel free to share with us at hello@cxgenie.ai or via Discord Community: https://discord.gg/sxUXznsW

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Posted: Jul 10, 2025

If I understand correctly, a single bot can create multiple workflows. This creates confusion regarding which specific workflow is currently managing or responding to a conversation. And without the logs, how I track the number of conversations been handle by each of the BOT.

Founder
Posted: Jul 11, 2025

Hello Matrixgoh, you can track the number of conversations handle by each bot in the "Dashboard" -> "Usage Report". This tab will display conversations handle by bots in each month. I hope this would help!