Q: BOT Workflow Module Limitations: Channel Compatibility Question
So if the BOT Workflow Module only works with Facebook Messenger, Telegram, and websites, does that mean other channels are stuck with just answering general questions from the BOT's training and knowledge data? They can't handle any automation stuff like GoHighLevel and etc.., right?
I refer to your documentation below.
https://documents.cxgenie.ai/bots/workflow/workflow-components-1
Shawn_CXGenie
Aug 4, 2025A: Hi the workflow do have some limitations, you can leave a comment here to let us know what platforms you want to use the workflow! We will note it for the future development
matrix.gPLUS
Verified purchaser
Hi, at minimum I'd like to see WhatsApp support, as many other similar solutions offer.
It would also be beneficial if you could support both WhatsApp for Business and regular WhatsApp via the scan QR.
I've noticed that the configuration to integrate with WhatsApp for Business is not fully automated in your current solution.