CuddlyWuddlyQ: Can the chatbot train itself on ongoing conversations?
Can the AI chatbot, after its initial training, keep on training itself on the various ongoing conversations that a live agent has with the customer?
I understand that I can feed in data even later on to keep training the chatbot. But what I'm specifically asking is, if I'm dealing with a customer in real time, will that chat with the customer can be used by the CX GENIE chat AI agent to train itself automatically?
- Also , do you have plans to bring in native mobile applications to take control of a chat by a human on the go ?
- Is the platform mobile compatible ? That is , can I answer my users through a mobile web browser ?
- Is there some kind of real time notification that I can get if a customer is being engaged by an AI chatbot ?
- and if I am myself answering the customer , can I prompt the AI to generate answers ?
Anton_CXGenie
Jan 23, 2025A: Hi CuddlyWuddly,
Thank you for your detailed questions! Here’s everything you need to know about how CX Genie AI works and addresses your requirements:
1. Can the chatbot train itself on ongoing conversations?
Yes, our AI chatbot, CX Genie, can continue learning from ongoing conversations after its initial training, but in a specific way. CX Genie learns from 50 conversations recently. It uses machine learning to improve over time, incorporating answers that customers find satisfactory into future conversations.
2. Does the chatbot train itself automatically on real-time chats?
No, CX Genie doesn’t automatically train itself based on real-time chats. Instead, it generates answers using pre-existing knowledge that you provided before. This ensures the AI remains consistent and reliable.
3. Native Mobile Applications:
Yes, we have plans to support native mobile applications, allowing human agents to take control of chats while on the go.
4. Mobile Compatibility:
Absolutely! CX Genie is fully mobile-compatible. You can manage and respond to customer chats directly through a mobile web browser.
5. Real-Time Notifications:
Yes, the platform supports real-time notifications, ensuring that agents and business owners are immediately alerted when a customer is engaged by the AI chatbot. This allows agents to step in when needed.
6. Prompting the AI for Answers While Chatting:
CX Genie supports AI Suggestions for situations where you prefer to turn off auto-reply. While answering customers yourself, you can prompt the AI to generate suggestions, which you can then customize before sending.
If you have any further questions or need assistance, feel free to let me know—I’m here to help!