Q: CX Genie vs ThriveDesk
I’m contemplating purchasing a reliable customer service platform. I’d appreciate your insights on how CX Genie surpasses ThriveDesk and Charla.
Alternatively, you could provide a comprehensive explanation of why I should opt for CX Genie over other options.
Shawn_CXGenie
Sep 2, 2025A: CX Genie is AI-first, making it faster and smarter than traditional tools like ThriveDesk or Charla. You get omnichannel support in one inbox, advanced automation at a better cost. If you need a demo you can book a meeting with us here: https://calendar.app.google/9YB8GKe3ZgNt1z3z7
TeamGeniusPLUS
Verified purchaser
ThriveDesk doesn't offer visual workflow editor and no Zapier integration that allows to send messages directly to an open conversation. I'm still waiting to get a reply if email channel is included in this deal, and in which tier. If so, then CX Genie can potentially be better.
Hi! Our Mailbox feature is include for all Tier! Sound great right, so if you need further information for this feature or our new releases & updates you can reach our Community here: https://discord.gg/6jvy9Qut6e
TeamGeniusPLUSVerified purchaser
Shawn I booked a call. The one inbox part doesn’t work for me. Each channel lands in a separate section for me and notification aren’t working. I’m sure it’s a bug. Talk soon.